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Alaska Marine Lines Customer Service Representative - 3903 in Seattle, Washington

Alaska Marine Lines is headed into our busy season and we have several openings in our Customer Service Department working in Receiving, Billing, or Phones! Were looking for a dedicated, hardworking individual to join our team in a fast paced and challenging position that will lead to a career!Your Role: You can talk on the phone, greet the truck driver standing in front of you and call the warehouse via the radio all at the same time...without breaking a sweat. You are the voice on the phone that will reassure our customers their freight will get where it is supposed to. You answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.Responsibilities:Respond accurately and timely to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.Provide information about the products and services.Troubleshoot and resolve product issues and concerns.Document and update customer records based on interactions.Develop and maintain a knowledge base of the evolving products and services.Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.Process Bills of Lading for receiving. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.Process and inspect vehicles, equipment and break bulk cargo for shipment to Alaska or Hawaii.Enter documents into scanning (Imaging) system.Rate Bills of Lading using companys computer program.We are looking for:Possesses a genuine desire to serve our customers.Minimum of 2 years of experience in customer service is required.Previous invoicing/billing experience.Windows, Excel, Outlook, keyboarding and ten key proficiency.Ability to meet a flexible work schedule.Ability to prioritize and multitask.Positive and professional demeanor.Excellent written and verbal communication skills.We expect you to show up to work, every day and on time.Strong work ethic - we work together as a team.Our Story: Alaska Marine Lines is the leading marine transportation company providing barge service to and from Alaska and Hawaii. We offer a stable and set work schedule that gives you a life outside of work. Having not had a single layoff in 35+ years, we offer you job stability in a career that can take you to retirement. Competitive pay and great benefits with a solid company that cares about its employees makes AML the place for you.Our Benefits include:Paid Time off - 8 paid holidays, 17 days paid time off a year (PTO) and extended leave paid timeHealth - Complete benefit plan including medical, dental, vision and flexible spending accountsHealthforyourfamily we contribute towards medical, dental and vision for your spouse and dependents with low employee contributions401(k) - we match of up to 50% of your first 6% contribution afte

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