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Marriott Franchised Food & Beverage Manager II in Scottsdale, Arizona

Job Number 22005071

Job Category Food and Beverage & Culinary

Location ADERO Scottsdale Autograph Collection, 13225 North Eagle Ridge Drive, Scottsdale, Arizona, United States

Brand Autograph Collection Hotels

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Additional Information: This hotel is owned and operated by an independent franchisee, Aqua-Aston Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

  • Oversees the day-to-day operations of the outlets service staff ensuring that the total guest experience is second to none.

  • Monitor customer satisfaction through review of standardized feedback forms, as well as by spending time with the guests and ensuring their needs are being met and expectations exceeded.

  • Participate in and submit accurate beverage and retail inventories on monthly basis per Brand Standards and Director of Food and Beverage.

  • Supervises daily restaurant operations, maintains sanitation standards and assists service staff on the floor during peak meal periods.

  • Strives to continually improve Brand Standards GSS, guest service standards and maximize the financial performance in areas of responsibility.

  • Ensures corrective action is taken to continuously improve service results.

  • Interviews, schedules, trains, develops, empowers, coaches and counsels, resolves problems, provides open communication, and recommends discipline when appropriate.

  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

  • Maintains service and sanitation standards in restaurant, bar/lounge, pool area and room service areas.

  • Create and implement promotional plans to drive business to Beverage Department; host local events and local business opportunities

  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

KNOWLEDGE, SKILLS, AND ABILITIES

  • To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

  • Works strategically to devise plans in alignment with organizational goals.

  • Ensures proper time and effort is spent to build high level performance and consistency throughout collection.

  • Utilizes our systems, tools and resources to accomplish results and achieve goals.

  • Knowledge of software; Internet software; Inventory , Order processing, Excel and Word Processing software.

  • Requires good communication skills, both verbal and written

  • Ability to respond promptly to customer needs.

  • Thorough knowledge of Food and Wine, as well as Beer, liquor and mixed drinks.

  • Ability to maintain and build relationships with existing and potential clients as well as vendor contacts

  • Proficient in Micros POS system

  • Proficient in Open Table reservation system

  • Ability to effectively present information and respond to questions from hotel leaders, management, clients, customers, and the general public.

MINIMUM QUALIFICATIONS

  • Minimum of 3 experience in Front of House, fine dining Food & Beverage operations - required

  • 3+ years of relevant work experience in similar scope and title - preferred

  • Experience within luxury brand/markets - required

  • Manager food safety certification and TIPS training certification - preferred or attained within 30 days

Characteristics

  • Detail Oriented, capable of carrying out a given task with all details necessary to get the task done well

  • Inspired to perform well by the ability to contribute to the success of the organization

  • Driven to perform and to take on more responsibility

Licenses & Certifications

Alcohol Handler

Food Safety – Manager

Job Requirements

Experience within luxury brand/markets

3 year(s): 3+ years of relevant work experience in similar scope and title

5 year(s): Minimum of 5 experience in Front of House, fine dining Food & Beverage operations

This company is an equal opportunity employer.

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