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Palo Alto Networks Head of Certification/Credentialing Programs (Remote) in Santa Clara, California

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

*Remote Position - can be located anywhere in the US

Your Career

The Head of Credentialing Program is a player/leader role that focuses on driving innovation to scale Palo Alto Networks credentialing portfolio across the entire landscape of Palo Alto Networks technology. This person will set the overall vision of the program as well as taking direct ownership of managing the portfolio. The person would help drive the strategy, engagement and execution to grow existing customer and partner certifications along with building new credentials aligning Palo Alto Networks product portfolio and growth strategy. The role will focus on running the program in delivering measurable results, including increased innovation in implementing the credential framework.

As the Head Credentialing Programs, you will be working across product, customer service, and marketing teams; interfacing with stakeholders, Technical Subject Matter Experts, and other Global Enablement teams to build an ongoing best-in-class credential program across Enterprise and Cloud platforms. You will manage the teams’ processes, communications, and strategy for the business and along with the team taking responsibility to facilitate certification exam development, program definition and JTA workshops. You will be responsible for providing proactive, strategic, and growth minded leadership. You will also be responsible for the program budget, longer-term planning on processes, tools and/ or infrastructure, and presenting program updates to leadership.

Your Impact

  • Develop and execute the overall certification strategy, roadmap, timelines, and other processes to ensure meaningful growth in credentialing portfolio

  • Identify, document, and develop mitigation plans for risks throughout and consistently work with stakeholders to optimize certification processes for future cycles

  • Design and optimize processes to improve efficiencies and develop a communication strategy to ensure successful implementation of certifications across different products and business units

  • Monitor and track the day-to-day development activities of the certification team including vendors required to deliver a great product on time

  • Deliver clear, succinct dashboards for all organizational stakeholders, focusing on key certification metrics and milestones

  • Manage the certification team to ensure consistent practices, reports, including the development of templates, webinars, workshops, and briefings to the leadership team

  • Plan and manage exam development activities subject matter expert recruitment Job task analysis, exam blueprinting, item writing workshops, public alpha/beta testing and technical reviews

  • Plan and manage events and marketing needs for each certification at all employee, partner and customer events

  • Build strong relationships with both internal stakeholders and third-party vendors involved in Palo Alto’s certifications programs

  • Approximately 30% travel.

Your Experience

  • 10+ years of certification management experience

  • Strong customer orientation, driven to deliver quality experiences to stakeholders and customers

  • Strong ability and passion for building consensus among numerous stakeholders

  • Exceptional organizational and planning skills

  • Excellent leadership and proven people skills, able to remain professional under pressure and tight deadlines

  • Preferred experience in the area of training and delivery

  • Preferred experience with working on cybersecurity credentialing programs

The Team

The education team inspires cybersecurity professionals around the world. They drive awareness, in-depth understanding, and adoption through our customers. You motivate audiences around the world by training our suite of products to promote the full adoption of our services to protect digital environments. It's a meaningful career path, one that requires constant learning and evolution.


Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Salary disclosure required by sb19-085 for positions located in the state of Colorado: If hired in Colorado, this position starts at a salary of $144,600/yr. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Restricted stock units and bonus pay may also be offered as part of this compensation package, as well as benefits that include: flexible paid time off, employee stock purchase program, medical, dental, vision, 401K, life, and disability insurance. Additional information about benefits may be found here ( .