CaptionCall Installer/Trainer Bilingual English/Spanish (San Juan, PR) in San Juan, Puerto Rico
Essential Duties and Responsibilities
Install and troubleshoot CaptionCall phones Courteously train customers on how to use the phone and its features Promote the CaptionCall service Assist Outreach Specialist with lead generation activities as needed Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management Complete service calls as assigned Accurately maintain customer records Complete required reports and submit invoices and feedback on customer interactions Retrieve and clean phones of former customers Maintain adequate inventory of equipment and supplies in order to service customers Adapt to new responsibilities as necessary
Other duties as assigned Knowledge/Skills/Abilities Required
Provide excellent customer service Ability to effectively communicate in English through reading, writing, speaking and listening Ability to work evenings and weekends as needed Ability to drive and travel via air as needed Ability to tailor to unique needs of individual customers Must be reliable, organized and punctual Ability to adapt to constantly changing environments
High school diploma or equivalent Basic computer knowledge and experience Sales experience Experience working in the hearing health field Experience working with senior citizens
Other General Requirements/Additional Notes
Must have a reliable, licensed and insured vehicle available at all times Possess and maintain a valid driver license Maintain a good driving record Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties. Must be able to walk, bend, crawl, kneel, lift and move furniture as needed Ability to sit and/or stand at a desk and work with a computer for extended periods of time. Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
CaptionCall-, because life is calling.
Equal Employment Opportunity:CaptionCall- is an Equal Opportunity, Affirmative Action Employer
High School (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)