M. C. Dean, Inc. Tech Specialist 2 - San Jose, CA in San Jose, California
Tech Specialist 2 - San Jose, CA
Location:San Jose, CA
M.C. Dean isBuilding Intelligence™.We design, build, operate, and maintain cyber-physical solutions for the nation’s most recognizable mission-critical facilities, secure environments, complex infrastructure, and global enterprises.
Our success relies on great people delivering innovative projects and solutions for Fortune 100 companies and the most recognized agencies in government, defense, and security.
Join our more than 4,500 employees worldwide who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together we are creating the integrated systems and technologies that shape the built and cyber-physical world.
We offer an excellent benefits package including:
A competitive salary
Medical, dental, vision, life, and disability insurance
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave
Manage physical security system support to meet service level agreements
Analyze physical security system performance and recommend improvements
Resolve complex system issues for physical security systems and networks
Provide Tier 3 support to the system administration team
Programming and integrating an entire system at the global level
Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Perform and manage PITCO's.
Perform final programming of systems
Provide on site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Assisting with annual performance evaluations
Ensure availability of remote Pitco and remote access
Interface with engineering team to ensure design efficiency
Interface with internal and external customers
Provide advanced level database support
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Delegating tasks and providing support to level I and II Electronics Technical Specialists
Using 60% or 90% designs to develop and build out PITCO
Read blue prints, schematics and statements of work (SOW).
Ensuring PITCO build outs adhere to statements of work (SOW).
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
Perform all duties with minimal direct supervision
Position / Candidate Requirements
Requires Five (5)+ years of experience with installation, troubleshooting and/or testing of electronic security systems
Requires one (1)+ years of experience administrating Enterprise Level Access Control Systems
Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Requires a bachelor's degree in a technical discipline with 2-4 years of experience or HS diploma/GED with 8-10 years of security systems experience
Requires reliable attendance at customer site during work hours required by customer
Requires the ability to work a flexible schedule that includes occasional nights and weekends
Desired / Advantageous Qualifications
Certification in CCure 9000 Access Control System
Certification in FLIR/DVTEL Digital Video Systems
Certification in LENEL OnGuard 7.0+ Access Control System
Certification in Avigilon Digital Video Systems
Experience programming/administrating Digital Video Systems
Microsoft SQL Server and Microsoft Server 2008 experience
Dell Storage Area Networks, Brocade and Cisco network equipment
Symantec Netbackup software
Configure and manage UNIX and Windows operating systems
Install and load system operating software
CCNA, A+, Network+ Certifications
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
EOE Minorities/Females/Protected Veterans/DisabledVEVR A A Contractor