TEKsystems Technical Support in San Francisco, California
Your daily tasks may include:
Resolving Tier 1 and 2 incoming issues via email, chat, and phone
Translating technical speak and troubleshooting steps in a way that anyone could understand.
You may be helping customers with anything from password resets to troubleshooting and replicating product issues reported by customers
Gathering feedback: our product team loves to crank out features that our users are asking for
Once you're a product expert, you will have the opportunity to assist with:
Authoring knowledge base articles for internal and external use
Working on various cross-departmental projects
Light quality assurance of our product
Excellent troubleshooting, documentation, and communication skills – both oral and written
Experience with a support ticket system – Zendesk or Salesforce is preferred
A detailed, organized, and results-oriented mindset
Ability to act in a responsive and sensitive manner to all customer inquiries
Superb phone, chat, and email etiquette
Ability to think outside of the box and find creative ways to solve problems
A work style that’s self-directed; you can work autonomously and as part of a team
Flexibility – you can work weekends and holidays as needed based on business demands
1+ years’ experience supporting an enterprise SaaS solution
Prior experience at a fast-growing startup
saas, application support, customer service, troubleshooting
Top Skills Details:
This is an EXTERNAL support role.
1-2 years of application support experience (preferably on a SaaS platform of product)
Ability to troubleshoot technical/product-related issues via email and chat
Customer service and high attention to detail
Shift: 7 am - 4 pm or 10 am - 7 pm (need to be flexible for either)
Additional Skills & Qualifications:
This person will be providing EXTERNAL technical/software support for our client's customers, not internal IT support for end-users.
Technical Support, Customer Service, Zendesk, Salesforce, Saas Platform
Please email me directly: firstname.lastname@example.org with a resume and why think you'd be a good fit.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.