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Job Information, Inc Business Process Optimization Manager/Sr. Manager - Solutions Engineering in San Francisco, California

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Job Category

Program/Project Management

Job Details

The Manager/Sr. Manager will influence and support the organizational strategy and execution of programs aimed at optimizing the Solutions organization (Solution Engineers/Sales Engineers). This person will drive workforce unity and operational excellence by defining, measuring, and improving processes and performance. The role requires an exceptional organizer who brings a mix of process optimization experience and an understanding of Sales best practices. The ideal candidate will lead with respect-based influence; bring a mix of experience, domain understanding and judgment. This is a high-visibility role with direct interaction and partnership with various leaders within the Solutions group, the Sales and Sales Programs group, and the Tech and Product group.

Primary Responsibilities:

  • Partner with senior leaders, providing thought leadership and strategic insights to help define projects and programs aimed at supporting the organizational strategy

  • Help cascade the team V2MOM (Vision, Values, Methods, Obstacles, Measures) and align the organization behind the leadership's vision and priorities

  • Drive and deliver strategic initiatives and cross-functional programs. Serve as change agent by identifying and communicating inefficiencies, devising solutions, stimulating and institutionalizing business process improvements

  • Partner closely with other teams to jointly ensure successful operational execution across these supporting functions

  • Conduct regular project reviews with leaders, providing status updates and risk mitigation strategies

  • Responsible for collaboratively defining success measures and reporting frameworks for business reporting

  • Support organization-wide communications and events (i.e. Dreamforce, SKO (Sales Kick Off), World Tours, etc)

You must be able to:

  • Move fluidly from big picture to details in order to deliver complex cross-functional projects, often with tight deadlines. Multi-tasking and quickly pivoting between initiatives will be critical.

  • Be a bridge and connector between Commercial Solutions and the broader teams.

  • Be a strategic thinker, intuitive, focused, driven, organized, insightful and productive

  • Understand the role of the Commercial Solutions organization within the Commercial Sales Business Unit and the larger Salesforce ecosystem

  • Break through communication issues and effectively develop relationships with stakeholders at all levels of the organization

  • Build trust across the Solutions team and motivate people across a broad variety of job functions through your relationships. You are not afraid to be direct, but you strive to act with empathy and integrity.

  • Orchestrate the efforts of cross-functional teams to execute on programs, projects, awareness campaigns and events to ensure all stakeholder alignment

  • Understand complex concepts, resolve problems and present appropriate business solutions and recommendations; ability to make reasoned, independent decisions objectively. You are analytical and truth seeking.

  • Organize and facilitate project planning, meetings, and presentations. Track milestones and tasks with assigned teams. Identify and remove impediments that block the team’s ability to meet project objectives

  • Identify, develop, and roll-out new processes when appropriate, develop new tools to automate or streamline processes

Specific Knowledge/Skills:

  • Outstanding leadership, prioritization, organization, communication, and interpersonal skills (verbal/presentation/written)

  • Experience working with teams across multiple departments (cross-functional groups a plus)

  • Solutions Engineering or Direct Sales experience in the high-tech industry strongly desired

  • Creative, marketing experience preferred

  • Advanced knowledge of common PM tools (PowerPoint, Excel, Word, Google docs)

  • Analytics background is a plus.

  • Bachelor's Degree (desired). Project Management certifications are a plus

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