Intuit Customer Success – Data Analyst Summer Intern (MBA/Master's) in San Diego, California
Year-over-year, Intuit has been recognized on Fortune's “100 Best Companies to Work For” and at the top of Fortune World’s “Most Admired Software Companies.” Immerse yourself in our award-winning culture while creating break-through solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide. Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 10,000+ entrepreneurial employees have brought more than 250 innovations to market–from QuickBooks®, TurboTax®,and Mint®, to big data, SaaS, and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.
Customer Success is driving Intuit’s transformation to become an “AI-driven expert platform”, innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts – the people on our platform that deliver advice and support to customers.
Do you have a passion for making huge business impacts by leveraging data-driven insights? Do you love working collaboratively in an innovative environment? Come join Intuit where you’ll be empowered to do the best work of your life!
We are looking for a world class analyst to help transform and scale service experiences. We have an exciting opportunity to help shape how we use data and technology to reach our customers with personalized experiences across multiple marketing touch points. If you are an individual with excellent analytical skills and a passion for delivering data-driven insights, come join Intuit’s Service Analytics team!
What you'll bring
This position is intended for students in a graduate degree-seeking program to which they will return to their academic program at the end of the summer internship in 2022, with a graduation date of Spring 2023. If you do not meet this minimum criteria, please revisit our careers site for other opportunities.
Experience working with service operations, e-commerce marketplace analytics, customer care analytics, or product analytics
Advanced proficiency in SQL, A/B Testing, and Data Visualization.
Experience in defining metrics and instrumenting data tracking
Experience in programming languages and stats packages (e.g., Python, R); experience in developing and deploying machine learning models is a plus!
Process excellence, Lean Six Sigma, Black Belt, or continuous improvement experience desired
Ability to simplify stories with data, and be concise in the insights and how they drive outcomes with leadership and stakeholders
Excellent problem-solving skills and end-to-end quantitative thinking
Ability to manage multiple projects simultaneously to meet objectives and key deadlines
Outstanding communications skills with both technical and non-technical colleagues
Proactive and inquisitive learner... seeks out and capitalizes on opportunities for change that enhance the business, rather than reacting to circumstances
Strong organization, time management and task prioritization skills
Preference for MBA degree students with prior studies/degree(s) or a minor in Statistics, Industrial Engineering, Economics, Mathematics, Data Analytics, Supply Chain, Finance, Advanced Analytics, or related fields
Our Investment in You – Features of the Intern Program:
Our 10- to 12-week internship program is paid and helps deliver opportunities to learn, grow, and make an impact
Impactful and meaningful projects
Access to senior leaders
Social and networking activities
Intern & Co-op Summit
8 hours paid time for volunteering
Intuit Careers Website – Early Careers Program for Students (https://www.intuit.com/careers/programs/students-and-grads/)
Intuit has been recognized as a best employer and is consistently ranked in the top 25 on Fortune's “100 Best Companies To Work For” and Fortune World’s “Most Admired Software Companies” lists.
EOE AA M/F/Vet/Disability
Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
How you will lead
Driving business strategy: You will collaborate with campaign managers and design to ensure reporting solutions are scalable, repeatable, effective, and meet expectations of various stakeholders and leaders. In addition, provide ongoing recommendations to leadership utilizing complex data, business knowledge, and strategic assumptions when data doesn’t exist.
Identifying opportunities and influence partners to act: You will partner with a cross-functional team to develop hypotheses and experiments to leverage data and technology to deliver better outcomes for customers through deeply personalized experiences. You will lead discussions on test strategies and marketing campaign effectiveness, as well as design and execute web experiences and marketing experiments through robust A/B testing.
Driving self-serve and data literacy: You will create learning and measurement plans for experiments and campaigns, define requirements for instrumentation and data collection. You will build reports to drive discussions, facilitate decision making, and actionable insights by partnering with data engineering to scale and automate analytics on new products and initiatives.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.