Dunham & Associates Investment Counsel, Inc. Client Services Associate - Mutual Fund Wholesaler in San Diego, California
Dunham is a thought leader in the financial services industry. The way we work is a direct reflection of our company culture; we believe in accountability, putting our clients first, and constantly striving for growth. Since 1985, Dunham has grown to become a multi-billion dollar firm. We work with close to 1,400 Financial Advisors across all 50 states.
Dunham is an independently owned, registered Broker/Dealer helping Financial Advisors and individual investors reach their long-term goals. The firm's focus is on providing disciplined wealth management solutions and related services.
As a Client Services Associate, you will be responsible for managing new and existing accounts from opening to asset investment, and further maintenance of accounts as required. This position acts as the main ?problem solver? for account problems and client inquiries, and it entails significant interface with both clients and financial advisors via phone and other electronic media. Extreme professionalism is required at all times. To perform this job successfully, the ideal candidate must have the drive to succeed, a positive attitude, and a love for providing excellent customer service.
ESSENTIAL JOB FUNCTIONS
Execute mutual fund trade requests and portfolio rebalancing requests with financial clients;
Discuss investment advisory products and platforms with existing and prospective clients;
Set up, review, and verify new accounts;
Filter account maintenance requests for the operations department for setup and input;
Work across various internal groups. i.e. Analysts, Sales, and Operations to accomplish daily tasks and ongoing projects;
Facilitate point of contact resolution of priority requests and customer problems;
Provide clients and financial advisors with account information;
Facilitate timely, accurate, and efficient mutual fund transactions;
Work closely with financial advisors to keep them updated on progress and resolution of client issues/requests;
Serve as quality control point to ascertain that all paperwork, policies, and procedures for customer requests have been adhered to in accordance with all compliance requirements;
Use online resources to capture and provide appropriate customer data;
Support other departments with campaigns and projects.
Bachelor?s degree, preferably in business or finance;
Current FINRA Series 7 and 65/66 license or willingness to complete within designated timeframe;
Minimum 2 years of experience working in a client service environment, preferably in the financial services industry;
Proficiency in Microsoft Office;
Excellent organizational and interpersonal skills;
Ability to contribute and thrive in a team-based setting.