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The Walt Disney Company Social Media Support Manager in San Antonio, Texas

  • In partnership with the Global Social Media Manager, implement processes and supervise operations to support the Disney Streaming brands Social Support Team and cross-team partners

  • Act as a resource: be the "go-to" for all uncertainties relating to workflows, judgment calls, and any ad hoc questions

  • Tackle pre-determined projects and assignments while standing-up proactive creative solutions

  • Independently identify weaknesses and gaps in the current architecture and drive resolutions

  • Contribute to the development of the social media roadmap and ensure effective prioritization of resources to deliver business needs

  • Build relationships with internal teams to drive partnership

  • Partner with the rest of the org to act as a consultant, ensuring social data is being appropriately used throughout

  • Craft how we synthesize customer data from multiple sources to find opportunities and recommend direction

  • Document and implement quality guidelines

Responsibilities :

  • In partnership with the Global Social Media Manager, implement processes and supervise operations to support the Disney Streaming brands Social Support Team and cross-team partners

  • Act as a resource: be the "go-to" for all uncertainties relating to workflows, judgment calls, and any ad hoc questions

  • Tackle pre-determined projects and assignments while standing-up proactive creative solutions

  • Independently identify weaknesses and gaps in the current architecture and drive resolutions

  • Contribute to the development of the social media roadmap and ensure effective prioritization of resources to deliver business needs

  • Build relationships with internal teams to drive partnership

  • Partner with the rest of the org to act as a consultant, ensuring social data is being appropriately used throughout

  • Craft how we synthesize customer data from multiple sources to find opportunities and recommend direction

  • Document and implement quality guidelines

Basic Qualifications :

  • 5-7 years of work experience

  • Proven experience contributing to social community ecosystems and service channels, ideally in the customer service space

  • Demonstrated ability to successfully develop and implement new processes and workflows

  • Ability to grasp new & changing technologies

  • A history of seeing projects to completion and adapting to ongoing business/industry changes

  • BS/BA degree or relevant professional experience

  • Experience speaking publicly to a large audience, or on behalf of a company

  • Be able to multitask and have strong communication skills

Preferred Qualifications:

  • Exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance

  • A strong ability to apply knowledge and business judgment to make independent decisions

  • Value accountability and take ownership of projects from start to finish

  • Strong project management and organizational skills, with the ability to independently lead multiple projects in a fast-paced, dynamic environment

  • Excellent communication skills with an ability to tailor messages for both business and technical audiences; comfort in addressing informal team meetings and delivering prepared presentations to executives/external audiences

  • Approach challenges head-on with a positive and engaged attitude

Job ID: 870079BR

Location: San Antonio,Texas

Job Posting Company: Disney Media & Entertainment Distribution

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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