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Wells Fargo Operations Processor RWF in San Antonio, Texas

About this role:

Wells Fargo is seeking an Operations Processor...

In this role, you will:

  • Perform moderately complex operations duties in support of either a service center or department environment

  • Require considerable knowledge of company personnel policies and practices

  • Collect data and prepare related operational reports

  • Utilize the company's internal operations to perform duties

  • Assist with projects

  • Furnish information to authorized persons

  • Provide guidance to all levels of employees regarding Wells Fargo and human resource policies and procedures

Required Qualifications, US:

  • 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

  • Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations

  • Ability to navigate multiple computer systems, applications (i.e. ServiceNow and Workday), and utilize search tools to find information

  • Ability to quickly establish credibility to build and maintain effective working relationships

  • Proven ability to research, action and problem solve complicated HR inquiries and escalations.

  • Excellent verbal, written, and interpersonal communication skills

Desired Qualifications:

  • 2+ years experience working with Employee Care supporting all skills (Qualified Events, Payroll, Develop You, Compensation, Planning & Decisioning, Contingent Resource System, Leaves, Online Tools.

Job Expectations:

  • Identify, analyze and solve problems. Escalate concerns/issues to supervisor when outside of area of responsibility.• Ensure all cases and communications meet the needs of the customer; as well as provide feedback to management concerning recurring concerns/issues.• Respond to team member concerns/issues with sense of urgency. Personalizing responses and creating unique replies as the situation dictates• Provide excellent customer service in both verbal and written communications; handle escalated calls.Responding to highly complex customer inquiries

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


Req Number: R-104547-3

Updated: 2022-01-19 08:00:46.000 UTC

Location: San Antonio,Texas