Conduent Fraud Customer Service Representative in San Antonio, Texas
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Service Representative
$16.50/hour, Great Benefits
Conduent Business Services - San Antonio, TX 78226
An uploaded resume is required.
What you get in this role:
Full time position
Variety of work schedules
Customer Service Training
Potential for Overtime pay
Potential for Work from Home based on performance after onsite training
1-3 years Customer Service in the banking industry, clearing house payment investigations, chargebacks or lending. Excellent problem solving and research. Excellent verbal, written, and interpersonal communication skills. Experience with Microsoft Word, Excel, and Powerpoint. Flexibility is a must.
Fraud Universal Agent
Executes routine inbound and outbound Customer call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
Escalates Fraud issues/trends to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to navigate multiple computer screens while working on the phone
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
Customer service focus with the ability to listen to customer needs and recommend solutions
Must be at least 18 years of age with at least a high school diploma or GED.
Must pass a criminal background check including credit and drug screen
Where legally permissible, Conduent requires associates to attest to their COVID-19 vaccination status and may require proof of vaccination.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .