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Conduent Call Center Agent II in San Antonio, Texas

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at

Job Description


Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care. •Using a computerized system, responds to customer inquiries in a call center environment.•To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.•The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.Scope:General:•Intermediate level job with some work experience•Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise•Identifies problems in straightforward situations, and makes sound decisions using standard procedures•Works within established procedures with a moderate degree of supervisionPrimary Responsibilities:•Responds to telephone inquiries and complaints using standard scripts and procedures•Gathers information, researches/resolves inquiries and logs customer calls•Communicates appropriate options for resolution in a timely manner•Informs customers about services available and assesses customer needs•Prepares standard reports to track workload, response time and quality of input

Must be at least 18 years of age

Must be able to pass typing and customer service assessment

Must have High School Diploma or GED

Training will be Monday-Friday for 4-6 weeks

Production schedule will be given before you start training


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.