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SHI International Corp. 2020-4494 in San Antonio, Texas

Innovative Solutions. World Class Support.

Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into an $11 billion global provider of information technology products and services.

From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment.

Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.

Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day.

What SHI Can Offer:

  • World Class Facility includes on site gyms, restaurants and community events

  • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy

  • Work in an up-beat, creative, and fun environment

  • Benefits, include medical, vision, dental, 401K, and flexible spending

SHI has an exciting opportunity available in our Enterprise Solutions Group as a PC Field Technician. This is a full time, remote position that requires daily travel from the employee’s home location to the various customer locations within greater San Antonio, TX. Coverage area is approximately 2 hours from home and must have reliable transportation. The PC Field Technician can expect repair tickets to be assigned daily through a mobile application. The PC Field Technician will then schedule service with the end user and travel to the site to resolve the hardware issue. Work hours are Monday through Friday 8:00 AM – 5:00 PM local time.

  • Resolve hardware issues for desktops, laptops, and tablets within required service level

  • Platforms include Dell, Fujitsu, HP and Microsoft

  • Document assigned tickets with appropriate troubleshooting steps taken and resolution details

  • Order and return defective PC parts to OEM as needed to meet required SLA’s

  • Assist with IMAC’s as needed

  • Maintain monthly inventory for SHI provided sparing

  • Assist with PC Deployment projects as needed which can include

  • Unboxing PC’s

  • Applying image to new equipment and/or

  • Install software and other applications as needed

  • Deploy desktop, laptop, or tablet to end user

  • Complete data transfer from old PC to new PC

  • Assist with DoD wiping, boxing, palletizing, and shrink wrap desktops, laptops and tablets for shipment

• High School graduate

• A+ Certification

• 2-4 years of solid desktop support experience

• 1-3 years of computer refresh and deployment experience

• Experience installing, configuring and supporting Windows OS

• Ability to troubleshooting and resolve PC hardware issues

• Ability to work independently in the field and in a team without constant supervision

• Must be organized and have the ability to multi-task

• Must be capable of following and executing set processes and procedures

• Must have excellent customer service skills

• Must have excellent time management skills

Preferred Skills

• Knowledge of various OEM part ordering process preferred

• Knowledge of Dell, Fujitsu, and HP platforms preferred

Lifting of laptops and desktops daily.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Requisition ID: 2020-4494

External Company Name: SHI International

External Company URL: