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Title: AAP (All Access Pass) Care Team Associate Reports to: Manager, Customer Support Team Remote Work From Home 30 Hours Per Week - Hours Monday - Friday 11:30am to 5:30pm Job SummaryThis role will provide a high level of customer service and technical support to our clients. You are responsible for working with clients to help them administer a subscription to our portal, solving tech challenges with our IT team, and partnering with other client-facing support teams to provide world-class customer service. This is a part time role working 30 hours per week. Essential Job Functions* Provide customer support for a variety of online platforms (All Access Pass, Jhana, LiveClicks, 4DXOS)* Day-to-day support including incident triage, resolution, and escalation management* Liaise between internal technical teams and client application users* Provide timely and efficient resolution or routing of in-bound phone calls and emails to appropriate department* Demonstrate problem solving, troubleshooting and critical thinking skills* Process workshop evaluations, rosters, and continuing education forms* Demonstrate strong organizational skills necessary to maintain a filing system for job-related paperwork* Improve our team and company processes This role is the first line of contact for many clients; strong written and verbal communication skills, professional phone demeanor, and the ability to type 60 WPM are critical. You must have a positive customer service mindset and willingness to take responsibility and see tasks to closure. You should be familiar with common technical support problems, especially concerning internet-based programs, and be willing to expand your knowledge. You must be adept at approaching practical pr oblems and creating consensus in complex situations. You should have a strong working knowledge of MS Office (Excel, Outlook, and Power Point) and the ability to pick up new systems quickly. Experience working in a customer-support ticketing system such as ZenDesk is preferred. We are looking for motivated team players with strong work ethic and the ability to work in a fast paced environment. A minimum of 2 years of customer service/tech support experience plus some college is required. Company InformationFranklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance i mprovement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Passandreg; available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories. Our mission statement is andldquo;We enable greatness in people and organizations everywhereandrdquo;. We fulfill this mission by hiring andldquo;Achievers with Heartandrdquo;.Visit our website at for more information regarding our organization. FranklinCovey is an equal opportunity/affirmative action employer. All quali fied applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please click here for additional information regarding our Equal Employment Opportunity policies. Reasonable Accommodation NoticeFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job by emailing us at Examples of reasonable accommodation include making a change to the app