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Fairview Health Services Centralized Scheduler in Saint Paul, Minnesota


The Orthopedic Centralized Scheduler position is responsible for pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers. This is done by handling inbound and outbound calls for orthopedic services within the MHealth Fairview system.

Responsibilities/Job Description

  • Answer all incoming calls presented in a quick and timely manner.

  • Be present, polite, and patient.

  • Receive requests for information and insure that materials are distributed in a timely manner.

  • Schedule, register and pre-authorize insurance for all patients in area assigned in an efficient manner and with appropriate caregiver.

  • Ensure designated calls and orders received are processed accurately and with the correct department -- insuring correct scheduling of patients per physician request.

  • Help callers by redirecting calls to appropriate area for services as needed.

  • Other duties as assigned.


  • Excellent attendance is a must.

  • Previous call center work experience preferred.

  • Previous medical, clinical, orthopedic experience preferred.

  • Previous Epic scheduling and registration preferred.

  • Ability to work as part of a team in an efficient and supportive manner.

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Fairview Health Services ( is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.

Job Locations US-MN-Saint Paul

Requisition Post Information* : Posted Date 1 week ago (9/16/2020 11:55 AM)

Requisition ID 2020-61548

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Midway Corporate Campus

Shift day

Hours per 2 weeks 72

Department FCO-Centeralized Scheduling