Aerotek Customer Service HLS 1 in SAINT LOUIS, Missouri
Candidate will work on the Customer Service team and will serve as the main point of contact for borrower throughout lending process.
Handle roughly 80 loans in the pipeline at any given time. Candidate will also field any "rollover" calls that are in others' queues, if the primary contact is unable to grab the call.
Take any inbound calls from current borrowers to discuss loan status or answer any questions they have. Calls will get routed to assigned associate, and then cascaded to someone with same skill level if POC unavailable.
Make time set outbound calls to customers to update then on current status of the loan or give them future expectations of what they might need to gather to keep loan moving. Those calls are roughly every 7 days.
Make systematic outbound calls to update a status change in the loan and let borrower know the next step their file is moving too.
After every call there will be an email sent to the borrower to verify and confirm conversation and any potential next steps
Document call in client contact system for internal reference purposes
Schedule closing times with borrower and can send out closing disclosures
Customer Service, Finance, Purchase Loans, Accounting, Loan Operation, Mortgage, Mortgage Application
Additional Skills & Qualifications:
Bachelors degree preferred, ideally in finance or accounting
2+ years of direct mortgage experience preferred
Full cycle mortgage processors who want to get out of processing, or experience w/ purchases
Any outbound call/ relationship management experience
Exposure to mortgage products is plus
Ability to handle multiple client relationships at one time
Strong desire to go above and beyond for a client
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.