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Randstad Remote Customer Service Agent in Saint Augustine, Florida

Remote Customer Service Agent

job details:

  • location:Saint Augustine, FL

  • salary:$12 per hour

  • date posted:Friday, May 22, 2020

  • experience:Experienced

  • job type:Temp to Perm

  • industry:retailer of homefurnishings

  • reference:AB_3395793

  • questions:shannon.sallas@randstadusa.com904-730-9760

job description

Remote Customer Service Agent

We are seeking candidates who truly care about creating a seamless experience for customers. Our agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our brands. If you consider yourself a blend of determination with a heart of gold, THIS JOB IS FOR YOU!

WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR OPERATING SYSTEM IS COMPATIBLE BEFORE APPLYING!

Qualifications:

• High School diploma or GED

• 1 – 2 years previous customer service experience

• Experience in a performance-based or metric-driven environment

• strong ability to communicate both verbally and written with capable data entry skills

Important: MUST HAVE THESE FOR CONSIDERATION

• Full Time availability - no part time, temporary schedules.

• Must complete the Indeed Assesment (Email will be sent once you apply)

• Ability to complete mandatory paid training for 3 weeks - 100% attendance is required

• Must live in the state of Florida

• Must have a computer/PC/MAC with compatible OS and webcam

• Must have a computer USB headset with microphone

• Computer must be hard wired to your router as WiFi is not allowed due to bandwidth constraints

• Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training (Not sure if you have this? Check here: http://speedtest.wsgc.com/ )

Responsibilities

Receive calls to assist customers with anything from placing orders and facilitating returns

Locate products and scheduling deliveries for all brands.

Efficiently resolve customer problems

Inspire customer loyalty and give them a reason to come back

The essential functions of this role include:

  • working weekends

Skills

  • Customer Service

  • Active Listening

  • Empathy

  • Follow-up

  • Telephone Etiquette

  • Typing Skills

  • Basic Software Skills

  • Basic Computer Skills

  • Adapting to Change

Education

  • High School

Qualifications

  • Years of experience: 1 year

  • Experience level:Experienced

Shift: Second

Working hours: 1 PM - 9:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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