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Covenant Healthcare REGISTRATION ASSOCIATE in Saginaw, Michigan

Covenant HealthCareUS:MI:SAGINAWEVENING SHIFTFULL TIME BENEFITEDSummary:The Registration Associate is responsible for completing the scheduling, pre-registration and registration processes. This includes obtaining and verifying insurance to determine eligibility and corresponding benefit levels. Based on findings calculates patient liabilities. Assures the patient understands their financial obligation, identifies payment solutions and collects liabilities. Screens patients for financial assistance needs.Responsible for staying current on coding, insurance/billing requirements, as well as keeping up to date with government regulations and Covenant HealthCare insurance contracts. Obtains and verifies that the Consent for Treatment /Release of Information and payor specific documents are signed according to legal guidelines and Administrative Policies. Informs and helps to educate patients on Advance Directives. Observes strict patient confidentiality and adheres to policies and procedures. Performs other duties as assigned.A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments. Must be able to work well with the public and to be tactful in often hectic and stressful situations.Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.Responsibilities:Contributes to organization success targets for net operating margin.Models Covenant's Mission, Vision and Values of keeping our commitment to Extraordinary Care for Every Generation.Uses effective interpersonal communication and investigative interview skills to accurately identify and record demographic, insurance, diagnostic, procedural/clinical information.Maintains patient confidentiality during this process and promotes a positive first impression.Understands the importance of satisfying the needs of the customer by interacting with him/her in a friendly and caring way. Is attentive to customer's needs both psychologically and physically.Provides a secure and pleasant experience that does not interfere or cause delay in medical care.Answers customer questions related to admission, registration, scheduling, insurance, billing and payment.Knowledgeable to work as a resource to all units, departments and team members to positively impact patient care, customer satisfaction and financial reimbursement.Accurately records interview information necessary for work flow of other departments (Clinical Resource Management, Central Business Office, Nursing Units, Security, Pastoral Care, Physician Offices, MMR, etc.).Has extensive knowledge of the various billing regulations for multiple insurances to correctly determine set up, coverage assignment and filing order of insurances.To enable electronic claim submission without CBO intervention is responsible for utilizing insurance verification tools to accurately verify patients' insurance information. Identifies co-insurances, co-pays, deductibles, non-covered/self pays and provides patient with estimation of their liability.CPT coding knowledge required as it relates to providing patient estimates.Responsibilities include ability to tactfully and respectfully communicate patient financial obligations and point of service collection processes. Familiar with Discounting Financial Assistance policies.Aware of which insurances require what testsrocedures need to be preauthorized and refers to Preadmission Specialist nurse. Responsible for obtaining prior to scheduling based on specific procedure and insurance types.Facilitates and investigates referral and authorization status for managed care patients.Fiscally responsible to request/acceptost payments of cash, check/echeck, credit cards and/or set up payroll deduction. Explains and supplies patient with accurate