SAP SAP iXp Intern - Product Support HCM in São Leopoldo, Brazil
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Support intern who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality and usage of SAP Products. The intern will need the ability to support complex environments that include a variety of operating systems, platforms and databases.
EXPECTATIONS AND TASKS
- Monitor critical support incidents, ensure SLAs adherence and 24x7 support
· Perform root cause analysis, analyze and resolve incidents reported by global customers
· Create and share technical knowledge with colleagues and customers
· Report bugs and system errors to Development Support department
· Participate in local or global projects
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
University students enrolled in Information Technology, Computer Science, Foreign Trade, Logistics or related areas, expecting to graduate in the next 2 years
Object Oriented Programming (Java, C , ABAP, etc.) is desirable
SAP HCM Business Processes would be a benefit
Payroll or e-Social experience would be a benefit
Excellent customer focus and communication skills
Problem solving/analytical skills
Flexible approach to working in teams
Advanced or fluent in English language
· No previous experience is required
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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