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Beaumont Health System Hospitality Associate in Royal Oak, Michigan

div bspanspanGeneral Summary: /span/span/bspanspanThe Hospitality Associate provides support to patients, their families and other guests throughout the hospital. They serve as a resource, oversee Lost and Found functions, conduct bedside rounding to support patient, family members and guests, resolving issues and look for opportunities to enhance the Beaumont experience. The Hospitality Associates communicate with Hospital leaders to resolve issues and communicate as appropriate. They also participate in event planning execution for various celebrations for patients and families (weddings, baby showers, birthdays, etc.) and support the guest apartment scheduling and maintenance. /span/spanbspanspan /span/span/bbspanspan /span/span/bbspanspanEssential Duties:/span/span/b spanspan /span/spanollispanspanspanspanPresents an excellent first impression to all customers by greeting promptly with a warm and friendly reception. /span/span/span/span/li/olullispanspanspanspanProvides Hospital way-finding for patients and visitors./span/span/span/span/lilispanspanspanspanspanspanspanSupports patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution. /span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanMaintains a clean and tidy entrance space. /span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanAlways maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. /span/span/span/span/span/span/span/li/ulollispanspanspanspanPerforms Service Recovery and conflict resolution for unhappy guests. Works with Service Excellence to support positive outcomes and resolution to customer needs./span/span/span/span/lilispanspanspanspanspanspanspanRounds hourly through-out the hospital to seek out service opportunities and resolve as appropriate. Performs Service Recovery and conflict resolution for unhappy guests. Works with Service Excellence to support positive outcomes and resolution to customer needs./span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanSupports VIP room amenities and service as needed. Collaborates with the Beaumont Foundation./span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanOrganizes event planning activities for weddings, baby showers, birthdays, celebrations as needed to support patients and families while hospitalized. /span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanPerforms unit specific tasks /span/span/span/span/span/span/spanullispanspanspanspanPresents information at Pre-surgical classes./span/span/span/span/lilispanspanspanspanspanspanspanRounds daily on every inpatient and ide

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