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Kioxia Customer Support Engineer - 1990 in Round Rock, Texas

KIOXIA America, Inc. is currently looking for a Customer Support Engineer to support one of our OEM Global Accounts in Austin, TX. This engineer will work with the US and Japan based teams in the qualification of KIOXIA Enterprise SSD products and support related sustaining activities. Our ideal candidate should have extensive technical expertise in multi-cultural, interĀ­ disciplinary environments where teamwork, communication and customer interaction skills are mandatory to successfully complete qualification activities of KIOXIA Storage Products. RESPONSIBILITIES: * Engage/interact with our OEM customer engineers of multiple disciplines and serve as the first point of contact through all stages of product qualification and sustaining support activities * Build and maintain active Action Items lists during the qualification process to enable synchronous communications with our Marketing, Sales, Engineering and Product Planning Teams * Be located in Austin, TX in order to provide real-time on-site customer support in order to facilitate low-latency turn around for all active issues * Assist in authoring technical documents and delivering them to our OEM Customers as well as our internal engineering teams * Work with our customer and Japanese-based teams to develop joint qualification plans, determine required equipment and develop schedules to meet our customer's requirements * Generate reports and provide timely updates to both our customer and internal support teams * In some situations, able to jump in and help support Joint Qualification testing activities in our Product Test and Qualification Engineering lab. * Diagnose, debug and document testing issues to facilitate solutions and closure of issues with the customer and design teams. * Perform preliminary failure analysis on drives which fail during qualification and of drives returned due to urgent field issues. Track status on drives and monitor Failure Analysis activity to closure which includes generating reports and provide timely updates to both our OEM and internal support teams * Perform other duties related to the support of our other OEM customers REQUIREMENTS: * The candidate must be familiar with enterprise SSD technologies and have at least 5 years of experience in this industry * Working knowledge of SAS/SATA/NVMe Interfaces as well as a well-rounded understanding of server/storage architectures, operating systems and RAID file systems * Proficiency in working with Enterprise Server and Storage platforms * The candidate must have excellent communication skills for internal and external communications necessary to support a large OEM Customer * B.S. Degree (or equivalent) in Engineering or equivalent combination of professional experience. OTHER: * Experience in using SAS/SATA/NVMe Analyzers to debug interface related issues is a plus Req# 1990; #LI-JV1 All your information will be kept confidential according to EEO guidelines. Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled