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Microf Customer Service / Data Entry Specialist in Roswell, Georgia

At Microf we believe in the power of a conversation. It?s how we learn, how we grow, and how ideas spread. It?s at the heart of everything we do. We ask questions. We listen. That?s how we help our customers succeed. So when the conversation turns to your future, your success, talk to us. We want to know how your story fits with ours and where we can go " together".

We are a diversified high growth company with a 45 million asset client base with offices located in Atlanta, Albany, and soon to be Roswell, Georgia.

At Microf our vision is to satisfy our customers HVAC replacement needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our vendors and consumers. You also will demonstrate leadership by contributing to a company culture that supports customers in achieving their financial goals, team members develop their careers, and communities continue to thrive. As part of a team you will play a vital role in living our commitment to the highest ethical standard and maintaining the valued trust of our customers.

PURPOSE: To work within the Originations department handling inbound calls in support of the Microf application process as well as being the point of contact in the distribution of all applications received from prospective customer.

PRINCIPAL ACCOUNTABILITIES

  • Assigning applications from with the Unassigned Application Register

  • Assigning applications received from the Inbox

  • Assigning applications received from the Fax Folder

  • Submitting applications received over the phone

  • Providing excellent customer service

  • Meeting Service Level requirements for contacts

  • Assisting with the call volume as requested

  • All other duties as assigned.

QUALIFICATIONS

  • High energy, coachable, and agile;

  • Excellent customer service skills;

  • Proven time management and organization skills;

  • Excellent communication skills and professional approach to sales;

  • Strong teamwork skills and proven ability to work as part of a team;

  • Goal oriented and self-motivated;

  • Strong computer skills.

EMPLOYEE BENEFITS

  • Eligible for participation in the Company?s Group Medical Plan and Group Supplemental Insurance Plan on the 1st day of the month following the completion of the Employee?s first 60 days of service.

  • Six (6) paid holidays per year.

  • Fifteen (15) days paid time off annually after 90 days of employment ? prorated based on the date hired.

  • Eligible for participation in the company?s 401(k) plan after one year of service.

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