Microf Bilingual Collections Specialist in Roswell, Georgia
At Microf we believe in the power of a conversation. It?s how we learn, how we grow, and how ideas spread. It?s at the heart of everything we do. We ask questions. We listen. That?s how we help our customers succeed. So when the conversation turns to your future, your success, talk to us. We want to know how your story fits with ours and where we can go " together".
We are a diversified high growth company with a 45 million asset client base with offices located in Atlanta, Albany, and soon to be Roswell, Georgia.
At Microf our vision is to satisfy our customers HVAC replacement needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our vendors and consumers. You also will demonstrate leadership by contributing to a company culture that supports customers in achieving their financial goals, team members develop their careers, and communities continue to thrive. As part of a team you will play a vital role in living our commitment to the highest ethical standard and maintaining the valued trust of our customers.
PURPOSE: Successfully manage the monthly renewals of customer accounts by securing good payment arrangements and updating account records.
Establish open lines of communication with account contacts and/or references listed on the account for accounts in a non- renewal status.
Maximize the collection of monthly RPA renewal payments through securing valid payment arrangements from customers in non-renewal status.
Properly document Accounts in Company?s Customer Relationship Management (CRM) software with any and all correspondence with customers in non-renewal status and update all client information as needed to ensure accuracy for the company?s database.
Identify, monitor and report unsuccessful payment arrangements to the Operations Manager in a timely manner for repossession of Company Assets.
Participate in monthly team meetings to provide status updates on account management.
Contact all non-renewed customers a minimum of one time per month.
Contact all newly assigned accounts within one business day.
Consistently meet outbound call requirements
Skip trace Accounts if applicable.
Other duties as assigned.
A minimum of 1-3 years of collections/customer service experience preferred.
An understanding of billing and collections procedures preferred.
Excellent customer service skills required.
A strong attention to detail and the ability to complete job duties with a high degree of accuracy.
Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.
Strong written and verbal communication skills required.
Ability and understanding of the use of computer software but not limited to Microsoft word, Outlook, and Excel.
Flexible in work schedule when required.
Excellent time management skills
Bilingual, preferably fluent in Spanish and English
Must be able to work as a part of a team with peers and leadership within the organization.
Eligible for participation in the Company?s Group Medical Plan and Group Supplemental Insurance Plan on the 1st day of the month following the completion of the Employee?s first 60 days of service.
Six (6) paid holidays per year.
Fifteen (15) days paid time off annually after 90 days of employment ? prorated based on the date hired.
Eligible for participation in the company?s 401(k) plan after one year of service.