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CPI Card Group Data Management Technician in Roseville , Minnesota

A Data Management Technician is responsible for the accurate processing of Prepaid data and all related paperwork. They are familiar with all aspects of CPI Prepaid data management processes. They work closely with other DMT members in onboarding, importing, and exporting data files, creating Data and Label proofs, testing samples and customer test cards, processing pre-flight customer data as it arrives on site, assisting other departments with data and label needs, and providing support for all data and label-related production issues.

  • Follow departmental procedures and checklists for all projects.

  • Meet daily work deadlines and commitments.

  • Ensure accuracy of all data and related documents.

  • Interpret and understand all data specifications and requirements.

  • Inspect and verify every data file, label file, and document before releasing files for proofs, tests, and production.

  • Create high-quality imaging and packaging data proofs and label proofs and physical printing of labels for all CPI customers.

  • Produce, review, and verify test cards and forward to CPI Quality Department.

  • Process incoming customer data, store it in relevant job folders on CPI network, and email reports to Account Managers.

  • Follow PCI Card Production compliance policies, including data encryption and timely removal of dated data files.

  • Develop and maintain a deep understanding of all internal data software and utilities functions.

  • Use the CDMS application to onboard, create and manipulate CDMS workflows.

  • Work with IT developers on software issues, and perform testing and provide suggestions for improvement of DMT applications.

  • Provide a high level of customer service as the tier one resource for all data and label related issues.

  • Strive to improve the quality of the DMT department’s work by contributing ideas for improving processes and procedures.

  • Perform routine maintenance all equipment in the DMT department.

  • Be attentive to training opportunities to increase skill level and knowledge of DMT and Prepaid processes.

  • Work closely with DMT staff and other CPI departments as needed on designs, processes, resources, and documentation.

  • Comply with all written CPI policies and procedures regarding data receipt, verification, storage, security, and safety.

  • Minimum High School Diploma or GED. 2-year Vocational/Technical education preferred.

  • Card manufacturing and/or printing experience desired.

  • Data processing experience desired.

  • Ability to communicate effectively in both written and oral formats.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to multi-task and adjust priorities independently.

  • Ability to troubleshoot issues and propose solutions.

  • Available 24/7 for on-call support rotation on and off site.

  • 2 years training or hands on experience with Microsoft Office applications, including Access, Excel, Word, and Outlook.

  • A+, Network+, and/or MCP certifications desired.

  • 1 year of MS SQL experience desired.

  • Superior customer service and a consistently positive attitude.

This role requires the ability to work from home in a virtual environment, where the following is required;

• reliable high-speed internet access (hotspot not acceptable)

• dedicated distraction-free home work environment

Company Overview:

CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. CPI has more than 20 years of experience in the payments market and is a trusted partner to financial institutions and payments services providers. Serving customers from locations throughout the United States, CPI has a large network of high security facilities, each of which is certified by one or more of the payment brands: Visa, Mastercard®, American Express and Discover®. Learn more at www.cpicardgroup.com.

The health and safety of our employees continues to be a top priority at CPI Card Group as we face the challenges associated with the COVID-19 pandemic. Across our production and fulfillment facilities we have implemented procedures such as enhanced cleaning, daily temperature checks, social distancing measures, and required face masks for all individuals onsite in our facilities. We also continue to monitor federal, state and local health and safety guidelines and requirements to adjust our procedures as necessary. These are just a few examples of our commitment to the safety and health of our workplaces.

Benefits

Competitive pay rates and an inclusive, empowering and rewarding culture.

Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation, Personal Time Off and Holiday Pay, Tuition Reimbursement and 401K with a competitive company match percentage.

CPI is an EEO Employer. A complete background including drug screen is contingent upon hire.

ID: 2021-5861

External Company URL: https://www.cpicardgroup.com/

Street: 1975 County Road B2

Shift: US - Weekday days

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