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Marriott Franchised General Manager in Rochester, New York

Job Number 20060836

Job Category Property Leadership

Location Residence Inn Rochester West/Greece, 500 Paddy Creek Circle, Rochester, New York, United States VIEW ON MAP

Brand Residence Inn

Schedule Full-time

Relocation? Yes

Position Type Management

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please Apply Online at

Additional Information: This hotel is owned and operated by an independent franchisee, DelMonte Hotel Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel General Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!


As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation as well as carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

  • Direct,train and mentor associates and observe performance to ensure adherence tohotel policies and established operating procedures.

  • Ensureall Owner and brand directed initiatives, perspectives and programs areimplemented, followed and supported.

  • Monitorcustomer service by speaking with guests, reviewing written guest satisfactionsurveys and observing associates.

  • Activelypromote the hotel and company in the community.

  • Assistwith the development of sales strategies and action plans.

  • Developand maintain positive business relationships with all guests, vendors and otherexternal partners.

  • Representcompany at various community organization meetings to promote hotels.

  • Conductregular physical inspections to ensure all standards of excellence are beingmet.

  • Answerinquiries pertaining to hotel policies and services.

  • Understand,support and administer all state and local laws/codes in which the hotel islocated that govern inn keeping and associate relations.

  • Developand maintain hotel budget striving to meet and/or exceed all financial andbudgetary goals.

  • Facilitateand maintain on-going communication and collaboration with all associates.

  • Performa variety of administrative tasks including maintaining an accurate inventoryof supplies, processing hotel payroll and handling any accounting andpurchasing functions.

  • Maintainup to date records and files.

  • Provideinformation pertaining to hours and available services of the hotel,, lounge, room service.

  • Ensurethe cleanliness of all areas of the hotel.


We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability.

Specific qualifications for the role include:

  • 3to 5 years’ experience in the guest services, front desk, housekeeping,management operations, or related professional area

  • Bachelor’sdegree (B. A.) or equivalent from four-year college or university; orequivalent combination of education and experience.

  • Solidorganizational, time-management and prioritization skills

  • Exceptionalcustomer service skills


As a Hotel General Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages.

  • Competitivepay

  • Comprehensivebenefit packages for full-time positions

  • Hotelroom discounts at our locations around the globe

  • Discountson food and beverages

  • Professionaldevelopment and advancement opportunities

This company is an equal opportunity employer.