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ICONMA, LLC Applications Support Analyst 2 in Rochester, New York

Job Description

  • The candidate must resolve application and other issues for internal and external user communities.

  • The candidate must monitor existing systems to provide pro-active support to users.

  • The candidate must install, configure, and maintain applications in appropriate application environments.

  • The candidate must closely interact with developers, QA personnel, and business teams to facilitate resolution of incidents.

  • The candidate must comprehend and translate users’ needs to facilitate resolution of application issues.

  • The candidate must recreate, troubleshoot, and resolve questions/problems in a professional and timely manner in accordance with the company’s service level agreements.

  • The candidate must interact with IT Operations as well as user community to prioritize and rapidly resolve issues.

  • The candidate must research complex reporting scenarios, systems incidents, and process flow events as needed

    Requirements:

  • The candidate must have 5+ years of experience in application and/or systems level support.

  • The candidate must be experienced in FileNet

  • The candidate must have 2+ years of experience with Microsoft IIS.

  • The candidate must have intermediate experience with Microsoft SQL including ability to generate and execute queries.

  • The candidate must have experience with editing XML documents

    As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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