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Randstad Live Chat Customer Service Rep in roanoke, Texas

Live Chat Customer Service Rep

job details:

  • location:Roanoke, TX (remote)

  • salary:$18 per hour

  • date posted:Monday, March 1, 2021

  • experience:Experienced

  • job type:Temp to Perm

  • reference:AB_3576465

job description

Live Chat Customer Service Rep

If you are have experience working with E-Services or Live Chat, you might be the individual we need! One of Randstad's primary financial clients in the Westlake/Roanoake area is looking to hire on a small team to work remotely for the time being. Their volumes are currently high driven from the current stock market. If you would be interested in seeing additional detaisl, please see below and send your updated resume to vivian.dang@randstadusa.com if interested. Please subject your email "Westlake - E Services" for proper application.

Responsibilities

  • This team will handle requests strictly via email and strictly related to account updates like - changing name, address, adding someone to the account, etc

  • Effective written communication and ability to perform under pressure is critical for success in this role

  • Will also handle complaints that come through - critical they are skilled in de-escalation

SLA - 24-48 hrs to respond to customer, currently at 600 hrs, way behind and needing to support to get these in check

Skills

  • Customer Service

  • Telephone Etiquette

  • Active Listening

  • Empathy

  • Basic Computer Skills

  • Basic Software Skills

  • Typing Skills

  • Adapting to Change

  • Follow-up

Education

  • No Degree Required

Qualifications

  • Years of experience: 2 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 4:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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