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Citizens Bank Fraud Operations Sr Specialist in Riverside, Rhode Island


The Fraud Operations Senior Specialist within the Claims organization will be responsible for reviewing claims filed by customers in a fast paced environment. The colleague will be analyzing information across multiple applications and documentation in order to determine the proper next steps based upon the scenario and within the guidelines of the Regulations.

Primary responsibilities include:

  • Assist customers with incoming / outgoing calls related to existing claims.

  • This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

  • This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.

  • May participate in process enhancements requiring coordination with other teams.

  • Manage competing priorities in an accurate and timely manner.

  • Utilize department specific system applications.


Required Skills/Experience:

  • 1-2 years customer service experience preferred

  • Strong customer service skills

  • Organizational Skills

  • Ability to multi-task while in a faced paced environment

  • Proficiency in PC skills and MS Office

  • Strong analytical skills

  • Solid knowledge of department computer applications and systems

  • Excellent communication skills

  • Ability to work independently as well as within a team


High School diploma or equivalent Associates Degree preferred

Hours and Schedule:

Hours per week: 40

Work Schedule: Monday-Friday, 8:30-5:00

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran