Samsung Electronics America Technical Training Specialist in Ridgefield Park, New Jersey
For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.
At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.
Are you ready to #OwnTheUnknown? Join us.
Role and Responsibilities
Specific responsibilities include:
Strengthen customer service capabilities and techniques by building training plans, implementing, evaluating and post-managing training courses.
Improve repair capabilities through monitoring status of training by each business unit, intensify curriculums for low-performers.
Provide the optimum customer services through trainings about service mindset, counseling skills and repair techniques.
[Training plan setting] Prepare to build various courses and curriculums to nurture service forces to strengthen customer service capability.
[Training course operation] Prepare to execute training by opening a training course, notifying training courses, selecting lecturers, preparing materials, managing classrooms and manage training performances.
[System operation and management] Prepare to manage training operation system and develop a strategy to improve training processes.
[Certification system management] Prepare to manage low performers, re-training, and assessment, and strengthen capability by operating service training certificate system.
[Training contents management] Prepare to plan and develop various and differentiated training contents.
Travel up to 90% both domestic and International.
Background & Competencies Required:
4-8 years of relevant work experience
Must have the aptitude to learn new systems when implemented.
Must be able to stand for long periods of time.
Must be able to move around training product when needed.
Must have at least 5 years of appliance and TV repair experience.
Ability to create repair content for training classes using PowerPoint
Skills and Qualifications
Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Job Alerts : If you would like to be notified of new opportunities when they are posted, please click here at https://sec.wd3.myworkdayjobs.com/Samsung_Careers/jobAlerts . You will be asked to create an account first if you do not already have one.
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).