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BrightSpring Health Services Virtual Intake Coordinator in Richmond, Virginia

Title:Virtual Intake Coordinator

Job Category:Operations Non-Management

Line of Business:Workforce Services

Branding: ResCare

About this Career Opportunity:


Serves as the single point of communication

for job seekers and Program staff. Have a strong understanding of program eligibility

and will need to be a collaborator with strong communication skills.

Key Areas of Responsibility

  • Conduct outreach, recruitment, and assessment. Determine eligibility of participants.

  • Utilize virtual intake software to communicate with job seekers and to obtain verification for eligibility, enrollment and signatures.

  • Possess strong presentation and facilitation skills to engage participants in meeting program goals.

  • Maintain case records for each participant to include service needs and activities of fulfillment according to data-management procedures and funding sources.

  • Conduct follow-up, when needed, after participants have completed the program.

  • Conduct group orientation for job seeker and provide a positive introduction to program components such as job search and career readiness workshops.

  • Coordinate assessments throughout the eligibility process.

  • Identify challenges to finding employment and direct toward solutions such as partner referrals.

  • Complete paperwork to document participant activity and progress.

  • Maintain information about area resources and employers.

  • Ensure participant accountability.

  • Meet with job seeker to conduct one-on-one interviews. Assess job search plans. Discuss obstacles to obtaining employment. Monitor daily activities.

  • Arrange for employers to speak to job seeker about employment and employer expectations.

  • Maintain scheduled, periodic contact with job seeker in a variety of locations to assess eligibility and program readiness.

  • Assume central responsibility for job seeker achieving eligibility progress throughout the enrollment cycle, beginning with verification and ending with referral.

  • Prepare, organize and maintain participant files reflecting the entire history of enrollment process.

  • Ensure all files are reviewed and approved by manager.

  • Schedule time with manager to review intake process and suggest any strategies for improvement.

  • Maintain case files in an audit-ready state and maintain log of supportive services issued.

  • Submit internal and customer reports as required and process incoming referrals.

  • Other duties as assigned.

Position Requirements

  • Bachelor’s Degree plus two years related experience.

  • Excellent verbal and written communication skills.

  • Demonstrated customer service skills.

  • Demonstrated computer skills, with experience using word processing and spreadsheet software applications.

  • Familiarity with the communities being served, with knowledge and understanding of local needs and resources.

  • Ability to work first shift.

  • Ability to travel when necessary.

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

About Workforce Services

Join us in transforming peoples' lives and their communities!ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Virtual Intake Coordinator.

About this Line of Business

ResCare Workforce Services is the nation’s leading and most comprehensive provider of services and solutions designed to help put people to work.

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare’s team of more than 4,500 workforce professionals sets the industry’s best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S. Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

121 Cedarfork Road, Richmond, VA 23223-2716 USA