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Capital One Senior Associate, ESM Content Manager in Richmond, Virginia

West Creek 7 (12077), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Associate, ESM Content Manager

Enterprise Supplier Management (ESM) is looking for an Associate to join our Center for Supply Chain Excellence (CSCE) team. You’ll be responsible for partnering with internal stakeholder groups, leadership, and the CSCE team to develop, maintain and deliver on training content to match curricula in support of Learning & Development for all associates in ESM.

The Content Manager should have:

  • A collaborative spirit combined with a passion for creating the best possible experience for your teammates and customers.

  • Strong communication skills; a way with words, a flair for phrases, a mastery of messaging.

  • A passion for making content effective yet compelling, and the way that continues to evolve in the digital age.

  • The confidence to play well with others yet maintain control of your sandbox through well-developed communication and influencing skills.

  • The ability to herd cats, rope goats, and know which monkeys belong in your circus, all while delivering stellar results with a Zen-like calm.

The Content Manager should be:

  • A tenacious problem solver, working with internal customers to understand intent and goals to deliver content that meet their needs.

  • Comfortable using various technologies, platforms and channels to deliver superior content experiences.

  • Focused on details, while quickly and creatively solving problems.

  • Highly collaborative, and inquisitive about how our services, processes and teams work.

  • Highly organized, while comfortably juggling multiple projects and priorities.

  • A perfectionist down to the last detail, but able to quickly and creatively solve for whatever we throw your way.

  • A master juggler with the ability to alert the ringmaster before any balls drop.

  • Experienced in crafting training content for various audiences using techniques, channels, technologies to best meet the needs of your customers.


  • Consult, develop, execute and perform on content management in support of our strategy.

  • Build and maintain healthy partnerships with our leadership teams, supplier managers, contract managers, ESM Operations, and other ESM team members in order to solicit feedback and input to make the training program better.

  • Develop and manage an inventory of content, our Hive technology platform, and various technologies used for the purpose of training.

  • Pull and distribute metrics for course completion and survey feedback (e.g. NPS)

  • Proactively spot-check and correct content while becoming a subject matter expert on our service offerings and digital channels.

  • Project manage delivery of content from non-CSCE resources; including the management of change management process

  • Manage, maintain & adapt the ESM cohorts for New Hires and PSC MRP associates

  • Coordinate, develop & support live training opportunities across ESM

  • Deliver training offerings as necessary.

Basic Qualifications:

  • Bachelor’s Degree or Military Experience.

  • At least 3 years of experience creating content for or crafting training materials.

Preferred Qualifications:

  • Demonstrated familiarity with and use of digital technologies and communication channels.

  • 5 years of experience crafting training materials in support of leaders and teams, demonstrating an ability to employ different styles.

  • 3 years of experience in delivering live training in various forms

  • Experience with video production and video technologies, such as building Computer-Based Trainings (CBTs), training videos, etc.

Candidates must submit a resume and portfolio of work.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.