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Capital One Platform Support DevOps Software Engineer in Richmond, Virginia

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Platform Support DevOps Software Engineer

Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, at https://www.capitalonecareers.com/business-resource-group-101-divi and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs.

As a Capital One DevOps Engineer at https://www.capitalonecareers.com/category/engineering-jobs/1732/29016/1 , you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One. Learn more about #lifeatcapitalone at https://www.capitalonecareers.com/blog and our commitment to diversity & inclusion at https://diversity.capitalone.com/inclusion/ by jumping to slides 25-40 on our Corporate Social Responsibility Report.

As a Platform Support Software Engineer, within Delivery Experience and the One Pipeline organization, you will be accountable for working with our One Pipeline delivery teams to ensure high quality Level 2 production support of the Pipeline platforms for our One Pipeline user community. You will be responsible for ensuring the highest possible customer service for those teams that are adopting or utilizing the One Pipeline framework for releasing software code into Capital One’s production environments.

What you’ll do:

  • Contribute to the mission of the One Pipeline Support team

  • Be part of the Production support schedule and help resolve production incidents when necessary

  • Engage with One Pipeline users on issues through daily office hours session to help resolve and recommend solutions to active issues

  • Support and contribute to the One Pipeline Support slack channel and other community channels with answers and guidance for users

  • Develop and implement improved, automated solutions to make the Support model more efficient and productive as the One Pipeline user base grows

  • Develop stories and epics that align to the One Pipeline overarching initiatives to help measure work in progress and completed results.

  • Demonstrate value through demos to the One Pipeline community

  • Develop key documents/presentations/metrics for the Support work being done and share with leadership

  • Anticipate risks, manage issues, and clear obstacles for your teammates

  • Manage a small group of Support resources directly

  • Build solutions for automating, streamlining and integrating data across multiple platforms

What you’ll bring:

  • Strong communication, facilitation, presentation, and interpersonal skills

  • Execution focus– Results-oriented with a “can do” attitude

  • Strategic thinker that builds working relationships with cross functional teams and with the community to share best practices and learning to improve the overall process

  • Analytical problem solver who can clearly identify, analyze, and resolve issues as they arise

  • Passion for leveraging critical thinking skills to improve end to end processes

  • Ability to see "big picture" and develop detailed strategies for a) developing an efficient, integrated customer servicing solution, b) collecting and measuring key KPIs and metrics, c) enhancing the existing support model with defined Service Level Agreements for both onboarding and issue resolution

Basic Qualifications:

  • Bachelor's Degree

  • At least 3 years of experience with Amazon Web Services.

  • At least 3 years of experience translating business strategy and analysis for applications.

  • At least 2 years of experience in Agile methodologies and tools (Kanban, JIRA, Confluence).

Preferred Qualifications:

  • At least 4 years experience using software development languages (Java, Angular).

  • At least 3 years experience in a customer servicing or support organization.

  • At least 2 years experience with AI and Machine Learning methods.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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