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Robert Half International Help Desk Technician in Richmond, Virginia

Description

Our client is a fast-growing, private company in Virginia Beach, VA whose world-class staff are disrupting a multi-billion dollar global industry for consumer electronics. Their founder created the company with a passion to provide leading-edge consumer electronics including power banks, desk lamps, Bluetooth speakers, headphones, and much more. Today, millions of global customers enjoy products from consumer-facing brands including: RAVPower, TaoTronics, HooToo, and VAVA. They currently sell the majority of their products through e-commerce, focusing on Amazon.com and major brick and mortar stores including Best Buy, Walmart, and more.

Summary:

We are looking for a Technical Support Specialist to help provide technical support to customers on the consumer tech products, including projectors, cameras, headphones etc. As a Technical Support Specialist, you’ll be the first hand to contact and interact with customers in order to help improve products and positively represent the company brand. The ideal candidate that we are looking for is someone who is highly-motivated, detail-oriented and in desire to help customers by explaining product functionality and troubleshooting technical issues.

Requirements

Responsibilities:

  • Handle daily incoming phone calls and email

  • Provide technical support resolving customer inquiries

  • Troubleshoot and resolve technical hardware and software issues for customers

  • Ensure customer satisfaction with providing great customer service experiences

  • Work closely with the product team and developers to identify and understand the bugs.

If interested APPLY NOW!

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: Richmond, VA

Date Posted: May 27, 2020

Employment Type: Temporary

Job Reference: 04310-9502577741

Staffing Area: Technology u0026 IT

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