Arena Technical Resources, LLC Desktop Support Technician in Richmond, Virginia
Desktop Support Technician
In Richmond, VA
Job DescriptionDesktop Support Technician
Join a collaborative team, solving customer issues and accessing an array of resources for your success. Come join our team working with the Defense Logistics Agency (DLA) Enterprise Service Desk program.
The candidate should be able to:
Work within a team environment, troubleshoot, identify root cause analysis and resolve end users IT issues for Tier II within a Windows based IT environment.
Experience using ticketing systems such as Remedy; Ability to handle IT incidents and work orders;
Troubleshoot and resolve IT end user issues at a Tier II level to include laptops and thin clients
Troubleshoot, resolve errors and IT issues for end users in a Windows based operational environment
Provide support to desktop functions including windows administration, application support and software delivery
Provide technical support and assistance to laptop and thin client imaging, CAC PIN reset, end user tear down and setup of end user hardware
Utilize customer ticketing system to work, update and resolve incident and work order tickets aligned to contract Service Level Agreements, policies and procedures.
Assist in transition to new operating environments, software upgrades and hardware lifecycle replacement as needed
2 years of end user desktop support to include any level of support such as Tier I, Tier II or Tier III
Demonstrated experience with Windows Operating Systems and applications
Ability to communicate in a clear and concise manner
Upon start of employment on contract, must meet DOD 8570 Baseline (Security+ CE); Must be able to obtain at a minimum 30 days after starting in the position Microsoft Technology Associate (MTA) certification (Exam 98-349)
Active DoD Secret Level Security Clearance