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Capital One Agile Delivery Program Lead in Richmond, Virginia

West Creek 1 (12071), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Agile Delivery Program Lead

Our Agile teams are hiring top talent in Richmond! In this role, you will serve as a Delivery Lead within Capital One's Card organization making a difference in getting awesome servicing experiences into the hands of our customers. This role provides support to meet program/enterprise level initiative requirements, on-time and with high quality. The Delivery Lead partners closely across Agile, Product, and Tech Management, including executive leaders. The Delivery Lead will facilitate program productivity by defining a plan and making adjustments based on what we learn while preserving flexibility and the ability to rapidly respond to changes along the way. This role also partners with various Project/Program Management offices to ensure transparency into delivery, dependencies, risks, and impediments.

General Responsibilities:

  • Serves as Delivery Lead for a given Domain, covering all platforms owned within the domain

  • Integrates Agile & Lean principles into program management practices and work products

  • Manages/maintains program level dependencies, risks, milestones, and timelines

  • Ensures the program team maintains focus on quality and on-time delivery

  • Manages risks to program deliverables, partnering with Product & Tech Leads to identify, socialize & mitigate risks

  • Proactively identifies impediments and appropriately resolves using network of peers and formal channels (including program escalation if required)

  • Facilitates teamwork and continuous improvement of the program's agile & project delivery

  • Represents domain in various program level meetings

  • Demonstrates ability to balance data with other factors when making decisions

  • Understands domain architecture and upstream/downstream dependencies

  • Stays current on domain architecture targets to support the program in risk management

  • Utilizes feedback and metrics (quality, delivery rate, etc) to identify areas of opportunity and works with program team to continuously improve

  • Coaches the program team to improve collaboration and self-organization

Basic Qualifications:

  • At least 1 year of program or project management experience

  • At least 1 year of Agile experience

  • At least 1 year of process management experience

Preferred Qualifications:

  • Bachelor's Degree

  • 3+ years of Agile experience

  • 3+ years of experience as a Process Manager

  • 2+ years of experience as a project or program manager in a technical environment

  • Experience communicating across Business, Product, and Tech teams at all management levels

  • Scrum Alliance CSM or CSP certification, or PMI

  • Agile Certified Professional (ACP)

  • PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.