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Cisco Technical Consulting Engineer - Data Center Routing & Switching - 1285628 in Richardson, Texas

Technical Consulting Engineer - Data Center Routing & Switching - 1285628

  • Location: Richardson, Texas, US

  • Additional Location(s) RTP. NC

  • Area of Interest Technical Support

  • Job Type Professional

  • Technology Interest Cloud and Data Center

  • Job Id 1285628

  1. Do you have what it takes? The Customer Experience Center at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's TAC and High Touch Technical Services (HTTS) team is aligned to multiple geographic regions that together form one global, borderless premium support organization.

Loved by many as the “best networking school” in the world, roles in the HTTS & TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none!

Who You'll Work With

The Data Center Routing and Switching team provides third level technical support on a global basis via phone, email, web, and remote access for Data Center products to Cisco customers, partners, and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Nexus products and partner with all distributed elements of engineering and the service chain. You will demonstrate an aptitude and appetite for learning complex network technologies in a dynamic and fast paced environment.

Who You Are

Role & Responsibilities

  • You are able to provide level 3 technical support for Cisco Nexus Switching products

  • You can analyze, configure, and troubleshoot layer-2 / layer-3 Data Center networks

  • You are to build moderate-to-complex lab setups to duplicate and resolve customer problems

  • You can develop and deliver technical training's partners and other HTTS & TAC teams

  • You are able to work with software engineering to improve product quality by filing software defects and testing fixes

  • Minimum Qualifications

  • Bachelors degree or 5+ years related experience

  • You have working knowledge of layer 2 / layer 3 protocols and technologies, including:

  • VPC

  • Fabric Path

  • Routing Protocols (OSPF, RIP, EIGRP, BGP, IS-IS)

  • Multicast

  • Spanning Tree

  • OTV

  • QoS

  • Etherchannel


  • You have experience troubleshooting network or application performance issues

  • You have the ability to communicate effectively both verbally and in writing

Desired Skills

  • Software scripting (Python, Perl, JavaScript)

  • Hands-on experience with Cisco Nexus Switches (Nexus 9000, 7000, 6000, 5000, 3000)

  • Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft),

  • Customer Support experience is helpful

  • Cisco Certifications: CCIE, CCNP

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.