RealPage Account Manager III, Product in Richardson, Texas
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
The Solutions Account Manager (SAM) will work closely with the extended RealPage account teams to build and execute the overall account strategy on higher touch accounts. As part of regular Customer communications, the SAM will suggest best practices to align with Customer goals.
They will develop an in-depth understanding of the Customer's business objectives/challenges and identify corresponding RealPage offerings both within their product business unit and across other RealPage business units to achieve Customer’s operational efficiencies, increase profits and return on product/services investments(s).
Develop and cultivate relationships with customer end-users and management through various communications channels, primarily through email and phone communications.
Understand and drive customer business, goals, objectives, and desired outcomes utilizing system reports, dashboards, and metrics
Understand and communicate overall customer health, including the identification and escalation of at-risk accounts
Utilize and provide feedback on best practices related to CRM tools in order track customer activities effectively and accurately
Work closely with Sales and Product Management teams to identify expansion opportunities for assigned RealPage product and services for Customers
Deliver monthly product Solution Reviews to assigned customers focused on strategic business initiatives which will drive revenue and return on investment
Understand and communicate overall customer health, including the identification and escalation of complex product issues for at-risk accounts to RealPage leadership
Monitor and ensure customer receives and perceives value of assigned RealPage products to drive adoption
Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions
Work closely with leadership to determine responsibilities and processes for monitoring work and measuring results, along with designing feedback loops into work
Ability to serve as internal Subject Matter Expert (SME) for at least one (1) product suite
5+ years experience in the multifamily industry or equivalent experience in Account Management/Relationship Management role
Bachelor’s degree or equivalent experience and education
Advanced proficiency using MS Office applications (Outlook, Word, PowerPoint, and Excel)
Exceptional verbal, written and interpersonal communication skills, with experience delivering presentations to Customer and RealPage Executives
Demonstrated career progression
Ability to interact with asset managers, owners, investors, and other senior executives
Experience supporting or leading SaaS implementations and operational improvement initiatives
Ability to work closely with all levels of the organization and elicit cooperation from a wide variety of sources, including customers, senior/executive management, and other departments
Exceptional documentation and follow-up capabilities
Experience managing customer expectations, as well as negotiating mutually beneficial outcomes
Persuasive, encouraging, motivating, and possess a professional presence
Physically able to participate in training sessions, presentations, and meetings virtually or in-person
Ability to work extended hours as needed (may be required at times)
Ability to travel up to 25%
8 years of experience in Multi-family industry
5 years of experience with RealPage products and services, preferably those you are assigned to manage, or other competitive software and services
Advanced understanding of multi-family industry at both corporate and property level
Experience with Customer Relationship Management (CRM) software such as, Salesforce, Gainsight, or other CRM products
Aptitude to quickly learn software programs
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
ICIMS Req ID: 20-8067
Street: 2201 Lakeside Blvd