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Chewy Quality Program Manager in Reno, Nevada

Our Opportunity:

Chewy is hiring\u0026amp;nbsp;a\u0026amp;nbsp;Program Manager of FC Customer Experience to support our North American fulfillment center network.\u0026amp;nbsp; This position will be the owner of processes and FC execution for customer facing defect mitigation and internal product damage performance.\u0026amp;nbsp; If you are excited about using big data to drive step function improvement and revolutionize e-commerce fulfillment, then this opportunity is for you. Chewy is proud to offer competitive benefits, Leadership Development Programs, Rapid career growth potential, and Employee incentives.\u0026amp;nbsp;\u0026amp;nbsp;


What you\u0026#39;ll do:\u0026amp;nbsp;

  • Lead projects associated with customer concession rates and product damage rates at a network level to drive step level improvements in customer experience

  • Participates in the development and implementation of new cost and process initiatives across multiple locations

  • Manage multiple complex projects simultaneously while keeping all stakeholders up to date on findings/results

  • Manage scope of work, inputs, assumptions, and validation of all cost and defect reduction projects.

  • Analyze current process outputs to determine correlation/causation factors that should be considered for improvement.

  • Benchmark best practices and emerging trends to make recommendations on packaging and storage solutions


What you\u0026#39;ll need:

  • Minimum of 3 years of experience leading large scale cross functional projects.

  • Minimum of 2 years Lean and/or Six Sigma Experience, black belt a plus

  • Proven track record in creating and delivering programs successfully across multiple locations with measurable results in fast paced environments.

  • Requires good quantitative and analytical skills; this role caters to someone that loves to solve difficult and complex problems

  • Have interpersonal skills to deal effectively with all business contacts internal and external to the company

  • Experienced in MS Office applications and SQL and Tableau experience is a plus

  • Ability to work in both a team environment or independently, and comfortable handling some ambiguity.

  • Able to meet tight deadlines while supporting various projects

  • Able to communicate clearly and boil down complex topics into clear problem definitions with data-driven recommendations that drive company-wide decisions.\u0026amp;nbsp; This role should be able to easily communicate to a variety of decision makers at all levels from our associates working on projects and executing product moves up to VPs deciding on large scale projects, and investments.

  • Demonstrated ability to identify and translate business needs into strategic initiatives and drive them to successful outcomes

  • Ability to be flexible to business needs and adjust/compromise plans as needed

  • Position may require travel

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. \u0026amp;nbsp; If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact\u0026amp;nbsp; \u0026amp;nbsp; To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:\u0026amp;nbsp;