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Chewy Fulfillment Center Program Manager in Reno, Nevada

Our Opportunity:

As a FC Program Manager for Fulfillment Operations, you will be focused on new Fulfillment Center Technical System projects, supporting tier one support to FCs, as well as continuing enhancement of Fulfillment Centers for the largest and fastest growing online pet retailer in the US. You should have deep functional understanding of warehouse operations and warehouse management systems. You will need to be able to bridge process with system design. This role will also flex into industrial engineering projects, racking projects, and network capacity efforts as we continue to scale the business.

Our FC Program Managers plan, coordinate, and direct internal teams to accomplish projects that move FC operations forward. This individual will be able to work under aggressive timelines and cultivate high impact projects in addition to those defined by the business to accelerate our growth. The FC Program Manager will be able to partner with FC Operations teams and technical teams and bridge gaps between the processes. They are executors who both execute and define standard work, they are prone to action, and can prioritize getting the right things done that make an impact. They will be able to define scope of work and project timelines and avoid scope creep ensuring completion on time and within budget. This individual is also a central point of communication to all stakeholders and an extremely effective communicator; highly organized with an understanding of all aspects of a project with solid project management skills.

What You'll Do:

  • Lead and develop a team of project managers to design, test and implement functionality, and launch automated fulfillment centers.

  • Develop Project opportunities and work with operations to define need and potential return on investment.

  • Understand and become a subject matter expert on the warehouse management system and drive projects within a high technical area to improve the integration of system and process.

  • Regularly prepare, publish, maintain, and distribute a project schedule with milestones for all cross-functional stakeholders

  • Oversee all aspects of the WMS launch plan and setup for new FCs assigned. Lead the virtual build and configuration of our fulfillment centers.

  • Manage physical infrastructure projects such as capacity and racking projects, cart design, employee productivity efforts, and warehouse design.

  • Monitor project progress, incorporate resolutions to potential project delays and communicate project status to leadership on a timely basis for multiple projects at a time.

  • Ensure smooth and consistent communication and exchanges of data between operations and internal stakeholders

  • Prepare a concise and thorough commissioning plan and acceptance testing, and manage commissioning activities of vendors to enable operations acceptance.

  • Oversee UAT testing and rollout of new software and functionality to sites of responsibility.

  • Develop scoping documents, business and functional requirement documents and project proposals.

  • Act as the primary liaison between operations leadership and WMS software teams.

  • Perform gap analysis between physical processes and future operations needs while vetting project requests and prioritizing them accordingly

  • Build structured prioritization and change management processes.

  • Identify and recommend operations improvement opportunities to meet ever increasing business requirements.

  • Oversee and execute the SME program running bi-weekly conference calls and working with FC Operations contacts to improve communication flow between WMS and the FCs.

  • Leverage DMAIC and LEAN methodologies to assess gaps in our processes caused by WMS systems.

  • Monitor fulfillment of contract requirements to ensure quality and timeliness of services/deliverables

  • Develop metrics and reporting systems as required to facilitate process health and improvements.

  • Travel as a program manager is required and depending on the current project assignment(s) could range from 15%-35%.

What You'll Need:

  • Bachelor’s degree in Industrial Engineering or other Engineering discipline with a focus on Project Management.

  • 7+ years technical experience with project management

  • 5+ years’ experience functional experience in implementing process changes and managing large complex projects.

  • Experience leading a team of technical experts and project managers.

  • Must have experience and knowledge of warehouse operations and warehouse management systems.

  • Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)

  • DMAIC or LEAN experience and history of running projects that leverage these methodologies.

  • Comprehensive computer application skills – Office, Project, SQL, Tableau, Confluence, Jira.

  • Cross functional team management experience

  • Experience performing business requirements analysis and design

What Separates You from The Pack:

  • Product management or systems design experience

  • Experience designing and/or implementing fulfillment automation or technology

  • Direct WMS and Operations experience

  • Successful systems integration track record

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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