USACares Jobs

Job Information

TTEC Vice President, BPO Sales Executive in remote, United States

Vice President, BPO Sales Executive (US Remote)

TTEC, the customer experience organization that powers the world's greatest brands, is hiring a VP, Sales Executive to join the mission of transforming customer experience and bringing humanity to business. This position will be selling our portfolio of services within our “Engage” suite of capabilities to enterprise-market clients. (https://www.ttec.com/ttec-engage)

The Sales Executive will be going to market with outsourced services that deliver amazing customer experiences through operational and technology excellence. The solution goes beyond just outsourced services, we take our customer engagement to the next level incorporating digital transformation solutions and services including consulting, conversational AI, RPA/automation, messaging, and analytics. This position acquires new customers and drives revenue through directly creating demand, pipeline, and closing business.

TTEC is a pioneer in customer experience, engagement and growth solutions. We have built an organization of top-producing sales executives who bring years of experience selling solutions designed to create exceptional customer experiences. Experience in this domain is key to consideration.

What the role entails:

  • Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain

  • Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s services

  • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies

  • Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets

  • Possess an in-depth understanding of TTEC’s services and differentiation

  • Shepherd all client wins ensuring a smooth transition into Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution

  • Consistent execution of TTEC’s sales process including forecast accuracy, account planning, territory management and maintaining account detail in our CRM platform

  • Maintain competitive knowledge and focus, continuously grow and develop professionally

Qualifications

  • 8+ years’ experience in a BPO sales environment, with experience in outsourced customer care services or fraud prevention & detection solutions is required

  • Demonstrated experience selling technical solutions that enhance efficiency and productivity while deliver amazing customer experiences

  • Evidence of prior, consistent success exceeding or meeting targets for multi-year, multi-million dollar deals

  • Proven ability to initiate, develop and grow C-level and senior relationships within target client organizations – and influence purchase and buying decisions

  • Demonstration of sales acumen, critical thinking, solution development, intellect, drive, executive presence

  • Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business

  • Ability to develop and conduct effective proposals and presentations with decision makers

  • Knowledge of the full life cycle of the sales process from prospecting to close, prescribes to funnel management

  • Bachelor’s degree; Masters or advanced degree a plus

COMPENSATION & BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is $104,000 - $192,000. This position also is eligible to participate in a sales incentive plan.

  • Benefits available to eligible employees include the following:

  • Medical, dental, and vision

  • Tax-advantaged health care accounts

  • Financial and income protection benefits

  • 401K company match, tuition reimbursement

  • Paid time off (PTO) and wellness time off

Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately .

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

#LI-AF2

DirectEmployers