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ProKarma Customer Insights Research Consultant in Remote, United States

PK, the Experience Engineering firm, helps the world’s most customer-obsessed brands design, build and run the future. At PK, we blend great design and strong tech to accelerate outcomes. We take a human-centered approach to creating moments that matter for our clients and their customers.

We’re traditionally known for our solution engineering and are in the process of rapidly growing our Marketing and Strategy teams. If you bring craftmanship and passion to your work, we invite you to learn more about the firm that creates amazing experiences, apps, software and platforms – and have fun doing it.

We are currently seeking a research professional to join our Strategy team in Seattle, WA as an Research/Insights Consultant. We’re looking for an individual possessing the ability to ask the right questions, think strategically, embrace ambiguity, and create/execute research designs and programs that will provide the appropriate information. This role operates both in standalone research efforts as well as in larger cross-functional workstreams.

You should be able to design appropriate research artifacts (questionnaires, facilitation guides, screeners, etc.) to generate needed information, think strategically about audience definition and sampling, synthesize information from multiple sources to tell a singular story, and derive meaningful insight from qualitative and quantitative primary research. Success in this role is summarizing appropriate insights into actionable strategy recommendations and successfully collaborating with teammates to drive real business decisions and move teams forward.

This position requires a strong self-starter with a bias for action, an insatiable curiosity and desire for learning, a knack for storytelling with data, and the ability to see beyond the obvious to uncover actionable and impactful insights. Experience in the healthcare, retail or technology industry verticals is a plus.

  • Conduct and execute world-class research, to deliver insight to our clients and teams

  • Create, design and deliver high quality inputs and analyses - on time, and on budget

  • Transform and synthesize data points and other research findings into actionable insights

  • Collaborate with teammates to successfully bring your insights alive within project workstreams

  • Play a role as Research/Insights SME on cross-functional teams to successfully deliver against project and workstream objectives

  • Assist in the development and documentation of methodologies and best practices that will be used throughout the firm

  • Actively seek to identify and leverage new tools and innovations to advance the discipline within PK

  • Drive and maintain industry standards and excellence in areas such as data privacy, etc.

  • A proven ability to utilize both quantitative and qualitative research methodologies appropriately to generate insights relevant to addressing business questions

  • A proven ability to synthesize data across sources and generate impactful findings and recommendations

  • The ability to juggle competing activities and prioritize appropriately

  • A strong team/collaborative orientation, and the ability to get things done with/through others as well as oneself

  • Fluency and experience with digital tools (Office Suite, Slack/Trello, Miro, Sharepoint, Highspot, etc.)

  • Experience with Qualtrics or other survey programming and analysis tools

  • 3+ years’ experience delivering insights derived from secondary analysis and primary quantitative and qualitative research, including:

  • Design (defining objectives, determining core business questions)

  • Execution (facilitation/moderation, questionnaire and guide design, analytical plan design, etc.)

  • Analysis: of both qualitative and quantitative data (qualitative frameworking, pivot tables, PowerPoint slide design, etc.)

  • Reporting: Successfully conveying meaningful insights via various forms and types of deliverables (data reduction, charts, dashboards, scorecard and presentation decks)

  • A bachelor’s degree, masters degree preferred

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PK are based exclusively on merit.  PK does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, including gender identity and identity expression, national origin, age, or any other characteristic protected by law.  

Requisition ID: 2021-30081