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y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Call Coach, Inside Sales in Remote, Ohio

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

Quality Professional/Call Coach, Inside Sales

Iron Mountain’s Inside Sales team is looking for a Quality Professional/Call Coach to join our Inside Sales team. You will join a dynamic and fast-paced organization whose mission is to drive results and growth, while upgrading process and technology capabilities and adoption for the team. The Quality Professional is responsible for supporting this growth by upgrading and developing sellers to expand their product and sales process knowledge.

The Quality Professional will closely collaborate with the Sales managers in driving a consistent strategy across the teams. The Quality Professional relies on influence, adaptability and ingenuity over authority.


The Quality Professional/Call Coach will be responsible for providing coaching, feedback, and professional development, to all new and existing Inside Sales employees. This position assists in the recruitment and hiring process of new employees.

  • Provide call coaching, actionable feedback, and development suggestions to Inside Sales employees

  • Develop, enhance and Maintain role plays, scripts, and recommended training paths for new and existing Inside Sales employees

  • Develop, coordinate and deliver skill refresher training on a regular basis as determined by departmental requirements.

  • Identify and create enhancements to Inside Sales procedures with an emphasis on Sell All and strategic selling

  • Participate in the Quality Phone Monitoring process to identify areas of development for existing Inside Sales team members.

  • Support the execution of training programs through call monitoring and feedback to enhance the skills of existing Inside Sales team members.

  • Participate in the recruitment and hiring process of new employees by assisting with assessing candidate qualifications and the interview process including conducting interviews and hiring decision-making.

Key Skills, Requirements and Competencies:

  • Inside Sales experience with an understanding of adult learning processes

  • Excellent presentation and communication skills (verbal and written)

  • Strong skills in computer software packages including GSuite applications and Avaya.

  • Demonstrated knowledge of proper procedures and work methods of the Customer Response team

  • Ability to interact with a variety of people inside and outside the organization

  • Ability to coach and mentor staff

  • Ability to work the shifts provided based on business needs

  • Post-secondary education or equivalent with 3-5 years relevant business training & development experience a plus

  • Familiarity with Sales Engagement tools such as ZoomInfo, Outreach, and Gong a plus

  • Excellent organization, interpersonal and coaching skills

  • Bachelor’s degree preferred

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

CAN: Iron Mountain Canada Corporation (“Iron Mountain”) is an equal opportunity employer and employs qualified individuals based upon job-related qualifications regardless of race, religion, colour, sex, national origin, age, disability, sexual orientation, or any other status protected under applicable provincial, federal, or local law.

Ontario: Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Category: Sales Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0025428