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The Hartford Client Relationship Associate, Group Benefits in Remote, Michigan

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

The Hartford’s Group Benefits segment is a market leader in life and disability insurance and an expanding suite of voluntary products and services, providing businesses with the employee benefits solutions necessary to attract and retain top talent. The Hartford sets the standard for helping individuals reclaim their lives in the face of disability or personal crisis.The Hartford has been a proud sponsor of athletes with disabilities since 1994, becoming a founding partner of U.S. Paralympics, a division of the U.S. Olympic Committee, in 2003.Responsibilities:Customer Service (Priority Accounts):

  • Manages Priority Account (PA) Book of Business (BOB) 50-499 Lives

  • Contact for complex service issues and renewal coordination for their cases

  • Together with Account Executive, develops pro-active account activities, identifies opportunities for Add-Issue, develops growth strategy and executes the plan.

  • As appropriate, re-direct requests to the Customer Solutions Center (CSC) and delegate follow-up to Client or Service Consultants (service matters not handled by Customer Service Center, i.e. escalated billing, claim issues, lapse/reinstatement tracking).

  • Handle customer education on Hartford tools, administrative services and administrative guidelines. When appropriate may provide face to face training to Customers. Process plan changes, BOR Changes, acquisitions, and any other policy level activity Coordinate Renewal tracking and communication process.

  • Partner with Voluntary Support Team for any voluntary activities

  • Promote The Hartford’s products and services

  • Project support as directed by the assigned Regional Relationship Manager (RRM)

  • Attends and participates in all mandatory training, meetings, etc.

  • Partners with the Sales & Distribution Best Practices Team to identify and implement global process solutions.

Implementation Support:

  • Upon notification of sale, send sold case paperwork to Customer/Broker

  • Manage implementation process end-to-end in Promise.

  • Partner with Voluntary Support Team for any voluntary activities

  • Completes Booklet and Bill review

  • Conducts Welcome Call


  • Minimum 2 years of Disability and Life Group Benefit experience is preferred

  • Strong knowledge of Group Insurance terms, provisions and administration is preferred

  • As a condition of your employment, you must obtain and maintain the Group Life & Health license within 90 days of your start date.

  • 2-year college degree or equivalent work experience

  • Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint

  • Excellent verbal and written communication skills. Will include presentations to Customers.

  • Ability to convey The Hartford’s value proposition and differentiators in the marketplace.

  • Highly organized, detail oriented and able to manage multiple priorities at once.

  • Ability to build rapport, and develop/maintain strong relationships with internal/external partners

  • Ability to work independently

  • Some travel may be required

    Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Client Relationship Assoc GB - SA08DE

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

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