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Accenture SW/App/Cloud Tech Support Sr Analyst , Redmond WA in Redmond, Washington

IT Customer Support Representative

We are:

At Accenture we’ve created amazing spaces called Solution Bars where customers can find a team of IT support advisors - a one stop shop to find the answers you are looking for. We envision, advise, fix, train, create, innovate, and collaborate with hyper speed and scale. The driving force behind it all? Our people.

About our environment:

  • 85% Windows based machines including Dell, HP and Lenovo

  • MS Suite of apps including O365, Teams, Sharepoint, Outlook

  • Surface hubs, Cyviz, Microsoft Teams Rooms

  • ServiceNow ticket tracking

The work:

  • Our team environment consists of a walk-up Tech Bar and virtual support across North America offering high value services.

  • Providing motivating, engaging experiences for our super team of technologists, driving high performance and morale.

  • Inspiring a level of excitement within your team, understand what motivates and drives them to achieve excellence in all they do.

  • Owning and influencing the customer experience for technology interactions at the office to ensure that technology supports business objectives.

  • Acting as key escalation point for team and management, providing guidance, leadership and support in areas of incident, problem, change and process management.

  • Building authentic, positive, trust-based relationships with all key-stakeholders

  • Become the Technology Services customer champion in all respects to deliver customer excellence and drive the local team to do the same.

  • Proactively seeking opportunities to meet or exceed the quality and consistency of service delivery for our customers, escalating only when necessary

  • Leading projects and initiatives that impact large groups of people across the US.

  • Your journey at Accenture is premised on continually learning and growing - technically, personally and professionally.

  • Embracing, supporting and cultivating the diversity that knits our teams together. We are powered by our diversity.

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

Here's what you need:

  • Minimum of 2 years IT Support - including Service Desk, End User Service and Desktop Support related activities

Nice to have:

  • Proven general technical troubleshooting skills,; working knowledge and experience troubleshooting the Microsoft Office environment.

  • Working knowledge and experience osupporting Microsoft Windows operating systems 7 &10 and Apple operating systems

  • Troubleshooting both PC and Apple laptop desktop hardware with hardware break fix component replacement on laptops.

  • Proficient in the use of Microsoft Office products to the following levels:

  • Excel - Intermediate

  • Word - Intermediate

  • PowerPoint -Basic

  • Microsoft Outlook - Intermediate

  • Understanding and use of ITSM Remedy Service Now, or equivalent incident management toolsets.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.  

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

 Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf)
Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us)  or speak with your recruiter. Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.    

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Unless expressly indicated, this role is not open in the State of Colorado.

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