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Microsoft Corporation Service Engineer in Redmond, Washington

Are you passionate about building cool devices and technologies? The Surface Team focuses on building devices that fully express the Windows vision. A fundamental part of our strategy is having desirable and powerful devices that enable the experiences people want and elicit their excitement. Creating these devices involves efficient execution of our hardware development labs in which highly-technical and motivated lab technicians work side-by-side with development engineers. We are currently building the next generation and Surface needs you!


We are looking for an experienced Lab Technician to perform various duties and activities within a busy hardware engineering lab. You will have the following responsibilities:

  • Lab Management - perform lab management tasks with guidance from engineers, other technicians, and your manager, ensuring close collaboration with all lab users;

  • Lab Testing - perform and support engineering assessment and design optimization various features across multiple device types, including assembly and breakdown of hardware;

  • Lab Tools - determine with guidance from engineers whether current testing tools are suitable for collecting and processing data, and assist in validating test equipment is operating within expected parameters.

  • Lab Safety - participate in lab safety and regulatory training, and maintain awareness of and follow safety and fire codes;

  • Continuous Improvement - provide input on ways to expand lab capabilities and efficiency; make suggestions for new equipment and/or processes.

  • Lab Maintenance – manage, track, and perform general lab maintenance, upkeep and inventory.


Required Knowledge, Skills and Experience:

  • PCBA soldering and rework – experience and demonstrated ability to rework electronic components under a microscope, and rework devices at the system level to modify configurations for testing and/or hardware development purposes.

  • ESD - knowledge of electro-static discharge prevention procedures.

  • Electronic Diagnostic – experience with electronic diagnostic tools & equipment (e.g., oscilloscopes, multimeters) to measure and detect problems with hardware and components within consumer-electronic devices.

  • Lab Equipment Maintenance – experience managing and tracking lab equipment calibration, repair, upgrade and usage in an engineering lab.

  • Process Documentation – experience and ability to create documentation used for engineering evaluation of electronic devices


  • 3+ years of technical experience OR Associate's degree in Engineering or a related field + 1 year of technical experience;

  • 1+ year of experience working with engineers in a lab environment;

  • Demonstrated ability to solder fine-pitch SMT components on a PCB under a microscope;

  • Strong collaboration skills and a support mindset.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.