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At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. The Content and Learning team plays a critical role in this mission by providing free, first party, technical documentation (https://docs.microsoft.com/en-us/) and interactive training (https://docs.microsoft.com/en-us/learn/) to individuals around the globe.

We are looking for a gamification PM that will partner with product, design, research, engineering, marketing, and other teams to refine and expand our gamification platform to increase engagement and virality of Microsoft Learn, Docs, Q&A, and many other, yet to be announced, offerings that span Developer Relations.

Responsibilities

• Work cross-functionally with engineering, PM,design,marketing, and otherteams

• Define and ownengagement and retentionKPI(s)

• Bring traditional and creative ideasonhow toimproveagainst gamificationKPIs

• Define and executeA/B tests

• Analyzedata anduserfeedback

• Scaleandautomategamificationprocesses

• Exchangeideas/data/feedbackcross-functionallyin order to present results anddrivethe productto bemore usercentric

Qualifications

• 5+ years of program or product management experience

• 5+yearsof experience focused on gamificationwith direct customer engagement experiencedesired

• Passion forlearning and inspiring others to continuallylearn

• Experiencebuilding great user experiences with proven ability to ship on time and quality

• Deep customer & user empathy, and ability to identify customer needs

• Excellent interpersonal, communication, andcross-group skills

• Exceptional problem solving, strategicand creativethinking,andtechnical skills

• Self-driven and able to work with minimal direction

• Attention to detail, highly organized, with an absolute focus on quality of work

• Experience with a metrics-driven mindset and the ability to experiment, learn and improve

• Bachelor’sdegreeinengineering oruser centric designdesired

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Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.