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Microsoft Corporation Senior Community Program Manager in Redmond, Washington

At Mixer, we believe that the future of gaming lies in the heart of our communities. Gaming today brings people from all walks of life and geographies together—centering them around the thing they love most—GAMES! Mixer is Microsoft’s live streaming platform and our team thrives on the creative thinking that will take it to the next level. It’s the fuel that inspires us to build the best experiences for our creators, our viewers, and our developers all over the world. We’re innovators and great storytellers. But it’s not just about amazing your peers – it’s about amazing yourself and taking risks. Collaborate with brilliant minds and dare to dream big. Together, we can change the way millions watch and connect every day.

The role of the Senior Community Program Manager at Mixer will help build our army of brand advocates and act as a bridge between the platform and our inclusive, positive Mixer community, including advocating for players and interacting with our customers on and off the platform. You will help build out a strategy to build engaged, productive relationships with key community influencers and supporters across community segmentations.

Responsibilities

Responsibilities

  • Work with team members to design and execute community engagement strategies by customer segment, on and off platform

  • Help represent the voice of the community in the development process by providing input to the development team and representing priorities around customer feedback and requests

  • Work closely with internal and external customer support and development teams to help resolve issues players are experiencing

  • Work closely with key developers and publishers to help game titles and verified channels bring original content to the Mixer platform

  • Draft and distribute reports to provide actionable feedback and metrics across the studio

  • Assist the Social team with inbound listening on our owned social accounts and collect and represent community reactions to our messages

Qualifications

Qualifications

  • A passion for creating inclusive environments, the live streaming eco system, content creator community

  • 5+ years of experience with community management strategy in the gaming or streaming industry

  • Must be organized, strategic, creative and be able to clearly communicate how plans will deliver against organization goals

  • Self-starter mentality - must be able to effectively work independently and autonomously

  • Expert knowledge and regular use of various social media platforms and livestreaming platforms

  • Great organizational skills and data analysis ability

  • Excellent written and verbal communication skills

  • Proven ability to collaborate across different game development disciplines including engineering, PR, and Marketing teams

  • Capable of managing and completing multiple projects and priorities at the same time within a rapidly changing environment

  • Ability to travel both domestically and internationally as needed

Bonus Points

  • Familiarity with Mixer as a user or broadcaster

  • Experience with CRM tools like Dynamics

  • Previous employment in the gaming industry

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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