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Proofpoint Technical Account Manager (Enterprise Security Services) in Reading, United Kingdom

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At Proofpoint, people are at the heart of our award-winning line up of cybersecurity solutions. And the people who work here are the key to our success. We’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats. With opportunities in all functions, we offer many exciting reasons to join our team.

The Role

The role of the Technical Account Manager is to work with our enterprise-level customers so that they realize the full value of the products and services they have purchased from Proofpoint. This is a dynamic role in a fast-paced environment that requires interaction with business stakeholders at senior levels, as well as with technical staff within architecture, project management, messaging and security operations teams.

The TAM role is best suited to individuals that like engaging at different levels within an organization using multiple skillsets to help Proofpoint customers attain their security goals.

Pre & Post COVID several customer interactions take place on-site, therefore some travel will be required.

Your day-to-day

Understand the customers’:

  • Unique security goals,

  • Business requirements,

  • Proofpoint deployment.

Assist Proofpoint customers in:

  • Setting goals and success criteria for their Proofpoint deployment;

  • Providing reports to track key metrics and progress.

Act as a technical advocate:

  • Manage and monitor interactions with our technical support team proactively escalating issues and feature requests.

Collaborate at all levels:

  • Create and deliver executive customer presentations that outline system performance, potential issues, and suggested forward courses of action;

  • Proactively make recommendations to improve customers’ security posture and system performance;

  • Provide insights on industry trends, on the security landscape, best practices and product roadmaps affecting the customer’s business.

Initiate and lead:

  • Weekly Status calls;

  • Monthly management calls;

  • Periodic executive-level business reviews.

What you bring to the team

  • Very strong customer service and account management skills;

  • Extensive industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas (Preferably within a software security organization);

  • A history of successfully leading and managing customers through escalations;

  • Experience and working knowledge of basic software security principals, concepts and technologies;

  • Working knowledge of data communication concepts and technologies - specifically email and networking;

  • Excellent communications skills - both written and oral including strong presentation skills;

  • Adaptability and willingness to learn new technologies;

  • Strong project management and time management skills.

Nice to have

  • Knowledge of Linux, SMTP, and MySQL considered an advantage;

  • Working knowledge of Windows, Active Directory, and Microsoft Exchange considered an advantage;

  • Fluency in German or French

Why Proofpoint

We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a pioneer in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

#LI-SH1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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