Visa Project Operations & Strategy Manager in Reading, United Kingdom
Purpose The Projects Operations and Strategy manager is a leadership and contributor role, building strong partnerships cross functionally to develop a broad and deep understanding of clients, internal partnerships and regional needs. Supporting the implementation and integration of new strategic Enterprise clients by driving operational success and assisting the Global lead in the delivery of sales priorities to provide an optimal integration experience with the CyberSource and Visa products, services & platforms through standardized, streamlined and repeatable methods for client revenue activation The Project Operations and Strategy manager, will collaborate with cross functional key stakeholders, and provide thought leadership to drive the efficiency and optimization in the delivery of Global Sales Engineering and Delivery services which will focus around reporting, utilization and engagement models. The candidate will be a passionate and euthanasic individual for supporting clients in an optimum approach with demonstration of ideas for bringing scale through a methodical approach lending itself to flexible usage of resources. You will lead and execute through inclusivity and a solutions orientated mindset to driving an optimized client engagement model resulting scale, repeatability and increased efficiency. Principle Responsibilities * Building, leading and attending key rhythms with the appropriate Visa and CYBS audiences to provide and capture clear insights, accountabilities and actions that lead to consistent improvements in business operations and business success * Contribute to the continual evolution of the Client Delivery methodology by driving the identification, and contributing to the prioritization of, opportunities for improvement within a process or service. Proposing change and adjusting plans for consistency, accuracy, and timeliness of delivery. Be able to represent the business and value opportunities related to a proposed change, and prioritize against other commitments * Lead and support key/critical client engagements through approved/defined project methodologies to ensuring a smooth engagement approach with successful launch of services resulting in client activations of transaction volumes and revenue on the technology platform. * Ensure that knowledge & best practices are being shared & leveraged across the regional teams & globally where applicable through cross functional collaboration. Be the subject matter expert on the operations of the Global Sales Engineering and Delivery team, understanding specific regional requirements. Success will require a high degree of collaboration and leadership across regions. * Lead and support through project methodology support for internal and cross functional projects such as beta programs for new technology and service offerings. * Demonstrate key industry awareness and best practice of project and operations methodologies to ensure constant service evolution through critical path evaluation. * Act as an advocate for the Global Sales Engineering and Delivery function, promoting the vision and mantra within the business, working with the regional sales team to ensure that their knowledge and awareness of team capability is up-to-date through close cross functional collaboration with the regional sales teams. * Build and execute on a robust plan to accurately forecast client activity, capacity/utilization and headcount requirements to support client and business needs to achieve/exceed revenue and bookings targets. * Lead, collaborate, partner and support the Global Lead in the development of a scalable client engagement model and plan for deployment globally resulting in a sustainable engagement model that will bring consistency to all client engagements. * Build and execute on a plan to gather client and Sales Engineer feedback. Using this to understand client satisfaction and develop scalable strategies for improvement and service evolution * Partner with cross functional teams to capture in a uniform and standardized format client and market needs which is fed into the AOP process for investment whilst aligning to the sales priorities for revenue and bookings growth and acquisition. * Partners with the Global functional lead to maintain and evolve the development and growth pathways for members of the global function through advocacy, support, coaching and mentoring. * Manages the communication & deployment of Global process and operational change (processes, methodologies etc.) within Global Sales Engineering and Delivery and where applicable the wider organization Candidate Requirements Required Experience: * Experience of working in an eCommerce environment within project management, service delivery, preferably within the payments industry. * Experience of providing on-going project leadership to global and/or regional strategic enterprise clients over prolonged periods of time. * Experience of formulating operational and strategic plans for service management and evolution. * Proven track record in high customer focus and attention to detail * Experience of senior (up to C suite level) stakeholder management and ability to influence as required direction of travel. * Proven track record in ability to approach moderately complex challenges independently. * Exemplary communication and negotiation skills Preferred Experience: * Bachelor degree in Finance, Business, Science * Familiarity with basic financials and ability to interpret accounts and P&L information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.